Unit of competency Outline

Date retreived
22/07/2026 3:30 PM AWST

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Manage tenancy rent and rental arrears

Manage tenancy rent and rental arrears

Unit of competency
National Code
CHCSOH016
State Code
ODJ33
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
05/05/2021
View on TGA
State Implementation and Classification
Approved Date
10/09/2021
Field of Education
080503 - Real Estate
Original Release Date
10/09/2021
Nominal Hours
65
Description
This unit describes the performance outcomes, knowledge and skills required to manage all aspects of tenancy rent and rental arrears. This unit applies to individuals who work in a social housing context. Workers exercise judgement and sensitivity when working with clients within clearly defined processes and procedures. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Manage rent.
  • 1.1. Calculate rent and other charges according to organisational policies and procedures and using rental management computer system.
  • 1.2. Conduct rent reviews according to organisational policies and procedures and legislative requirements.
  • 1.3. Discuss rent calculations and rent reviews with tenants and relevant parties.
  • 1.4. Document actions according to role and organisational requirements.
2. Manage arrears and tenant debt procedures.
  • 2.1. Reconcile and prioritise accounts taking into consideration pending adjustments.
  • 2.2. Apply early intervention strategies to maximise sustainability of tenancies prior to consideration of termination procedures.
  • 2.3. Complete arrears and tenant debt reports with sufficient information to support further action.
  • 2.4. Review and manage systems generated arrears and debt communication to tenant.
3. Review client payment history and initiate recovery action.
  • 3.1. Access and review rental account and tenant charge systems to gather information on client payment history.
  • 3.2. Carry out recovery actions on accounts in arrears according to organisational requirements.
  • 3.3. Provide referrals to help client with their financial situation.
  • 3.4. Monitor client offer to repay arrears and debts.
No information
No information
Replaces
State Code National Code Title Type
AVB31 CHCSOH005 Manage tenancy rent and rental arrears Unit of competency
State Code National Code Title Type
BGW9 CHC42221 Certificate IV in Housing Qualification