Unit of competency Outline

Date retreived
22/07/2026 9:30 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Operate central monitoring station

Operate central monitoring station

Unit of competency
National Code
CSCSAS007
State Code
AUZ25
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
03/08/2015
State Implementation and Classification
Approved Date
17/12/2015
Field of Education
099905 - Security Services
Original Release Date
17/12/2015
Nominal Hours
60
Description
This unit describes the skills required to update monitoring centre information, communicate with team members, screen information and respond to alarms.This unit applies to those working in detention centres, correctional centres or prisons. The unit may also be demonstrated in a community-based alternative custodial environment, such as home detention. Variables will determine different applications of the standards depending on the nature and complexity of security requirements, security ratings and defined work role and responsibilities. The language used in this unit implies an institutional setting. Adaptation of the language will be necessary to reflect the practices of non-institutional settings and work sites.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to monitoring station operation.Those undertaking this unit consistently work independently with occasional support required to perform routine tasks in a range of familiar contexts. The role requires communication and simple inferencing skills. No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Update monitoring centre information
  • 1.1 Check security information for accuracy and currency.
  • 1.2 Log incidents and their responses according to instructions and procedures.
  • 1.3 Install changes to the database as required.
2. Communicate with team members
  • 2.1 Give clear, accurate and up-to-date security information to team members.
  • 2.2 Confirm authorised technical staff to use the security system according to procedures.
  • 2.3 Verify changes to database for maintenance and response.
  • 2.4 Conduct debriefing sessions with alternative shift according to assignment instructions and procedures.
  • 2.5 Identify issues requiring resolution or attention and allocate priority and appropriate resources.
3. Screen information
  • 3.1 Verify authenticity of incoming callers according to procedures and authorisations.
  • 3.2 Request and verify passwords and codes according to procedures and authorisations.
  • 3.3 Check and verify changes to information and/or requirements according to procedures and instructions.
  • 3.4 Refer disputed verifications of callers and information to authorised personnel.
4. Respond to alarms
  • 4.1 Identify alarm signal accurately and immediately.
  • 4.2 Identify the priority of alarm signals and respond according to procedures and emergency response.
No information
No information
Replaces
State Code National Code Title Type
S6013 CSCSAS207A Operate central monitoring station Unit of competency
Replaced By
State Code National Code Title Type
OEJ00 CSCSAS031 Operate central monitoring station Unit of competency