Unit of competency Outline
Date retreived
22/07/2026 5:36 AM AWST
22/07/2026 5:36 AM AWST
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Lead innovation and change in a customer contact centre
Lead innovation and change in a customer contact centre
Unit of competency
National Code
ICTCC413A
ICTCC413A
State Code
C5411
C5411
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
08/10/2003
Field of Education
080307 - Organisation Management
Original Release Date
08/10/2003
Nominal Hours
50
Description
Notes
Elements and Performance Criteria
No information
No information
No information
No information
| State Code | National Code | Title | Type |
|---|---|---|---|
| C544 | ICT20102 | Certificate II in Customer Contact | Qualification |
| C545 | ICT30102 | Certificate III in Customer Contact | Qualification |
| C546 | ICT40102 | Certificate IV in Customer Contact | Qualification |