Elements and Performance Criteria

bulletins and newsletters
enterprise agreements
enterprise procedures for handling industrial disputes and grievances
industrial awards
industry and workplace codes of practice
workplace agreements.

codes of conduct
job description and employment arrangements
organisation's policy relevant to work role
skills, training and competencies
supervision and accountability requirements, including OHS
team structures.

handling of materials
hazard control
identifying hazardous materials and substances
personal protective clothing and equipment prescribed under legislation, regulations and workplace policies and practices
use of firefighting equipment
use of first aid equipment
use of tools and equipment
workplace environment and safety.

access and equity principles and practices
anti-discrimination and related policy
business and performance plans
ethical standards
goals, objectives, plans, systems and processes
legal and organisation policy, guidelines and requirements
quality and continuous improvement processes
standards and defined resource parameters.

site work organisation
may be known locally as crews, gangs, shifts or other industrially and historically acceptable terms.

coach or mentor
employee representative
peers and work colleagues
supervisor or manager
team, enterprise and other members of the organisation.

assessment processes
competency achievement and maintenance processes
formal vocational education
on-the-job training and job rotation
recognition of prior learning
refresher training.

involve small team, section and workplace meetings
may be formal or informal
involve notification and scheduling, including:
local coordination of procedural and operational issues
organising time, place and purpose
task discussions.

Overview of assessment
This unit of competency could be assessed in the workplace or a close simulation of the workplace environment, provided that simulated or project-based assessment techniques fully replicate plumbing and services workplace conditions, materials, activities, responsibilities and procedures.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

communicating and working effectively and safely with others
complying with OHS regulations and state and territory legislation applicable to workplace operations
complying with organisational policies and procedures, including quality assurance requirements
explaining to others scope, employment and economic importance of the plumbing and services sector
identifying personal development needs
identifying standards and codes of conduct applicable to their particular streams
identifying work employment conditions and source of these conditions
indicating an awareness of regulatory requirements and manner of their adoption and management within the workplace
locating, interpreting and applying relevant information, standards and specifications, which may include the ability to use computers and download relevant information
participating in workplace meetings
responding to personal conflict situations
setting personal and team work goals.

Context of and specific resources for assessment
This competency is to be assessed using standard and authorised work practices, safety requirements and environmental constraints.
Assessment of essential underpinning knowledge will usually be conducted in an off-site context.
Assessment is to comply with relevant regulatory or Australian standards' requirements.

Resource implications for assessment include:

an induction procedure and requirement
realistic tasks or simulated tasks covering the mandatory task requirements
relevant specifications and work instructions
tools and equipment appropriate to applying safe work practices
support materials appropriate to activity
workplace instructions relating to safe working practices and addressing hazards and emergencies
material safety data sheets
research resources, including industry related systems information.
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Method of assessment

Assessment methods must:

satisfy the endorsed Assessment Guidelines of the Construction, Plumbing and Services Integrated Framework Training Package
include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application
reinforce the integration of employability skills with workplace tasks and job roles
confirm that competency is verified and able to be transferred to other circumstances and environments.

Validity and sufficiency of evidence requires that:

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice, with a decision on competency only taken at the point when the assessor has complete confidence in the person's demonstrated ability and applied knowledge
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence.
Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.
Supplementary evidence of competency may be obtained from relevant authenticated documentation from third parties, such as existing supervisors, team leaders or specialist training staff.