Unit of competency Outline

Date retreived
22/07/2026 11:20 AM AWST

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Maintain and monitor service standards

Maintain and monitor service standards

Unit of competency
National Code
PSPINM013
State Code
AWU82
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
07/03/2016
View on TGA
State Implementation and Classification
Approved Date
21/07/2016
Field of Education
080313 - Public And Health Care Administration
Original Release Date
21/07/2016
Nominal Hours
40
Description
This unit describes the skills required to maintain high-quality rehabilitation and injury management service and standards. It includes monitoring standards, improving service delivery, and developing and maintaining professional competence in injury management. This unit applies to those working as house rehabilitation coordinators, with relevant professional background.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work independently while performing routine tasks in a range of familiar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Monitor standards and improve service delivery
  • 1.1 Monitor documentation, processes and practices.
  • 1.2 Monitor service and standards and identify ways in which planning and operations could be improved using organisation’s systems and technologies.
  • 1.3 Implement continuous improvement techniques to strengthen the standards.
  • 1.4 Document work performance and use the information to identify opportunities for improvement to systems and processes.
  • 1.5 Manage records, reports and recommendations for improvement.
  • 1.6 Set, monitor and review service benchmarks.
2. Maintain and further develop professional competence in injury management
  • 2.1 Maintain a knowledge of industry trends/changes and legislative updates.
  • 2.2 Use feedback from clients and colleagues to identify and develop ways to improve personal competence.
  • 2.3 Select and use professional development opportunities suited to personal learning style.
No information
No information
Replaces
State Code National Code Title Type
C8177 PSPIM503A Maintain and monitor service standards Unit of competency
State Code National Code Title Type
BEJ0 SFI50219 Diploma of Fisheries Compliance Qualification
AZZ0 PSP50116 Diploma of Government Qualification