Unit of competency Outline

Date retreived
22/07/2026 10:57 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Prepare for and participate in dispute resolution

Prepare for and participate in dispute resolution

Unit of competency
National Code
BSBWRK409
State Code
AUM34
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080309 - Industrial Relations
Original Release Date
15/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required to prepare for and participate in a dispute resolution process. It applies to individuals who work in a support position to assist in dealing with conflicts and issues.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare for dispute resolution
  • 1.1 Establish facts and issues surrounding the dispute
  • 1.2 Analyse key strengths and weaknesses of own and opposing case
  • 1.3 Determine and analyse dispute resolution process to be applied
  • 1.4 Identify evidence that can be used to support own case
  • 1.5 Make an assessment of realistic and achievable outcomes and agree on objectives for participating in the processes
  • 1.6 Develop an appropriate strategy to deal with the dispute through agreed or established processes
  • 1.7 File appropriate documentation in accordance with agreed procedure and/or tribunal requirements
2. Participate in dispute resolution processes
  • 2.1 Present an outline of position to support own case and respond to and/or rebut opposing arguments
  • 2.2 Identify common areas of agreement, seek to minimise areas of disagreement and achieve an outcome that aligns with own objective/s
3. Reach an outcome to dispute resolution
  • 3.1 Use communication techniques to put forward options for dispute resolution
  • 3.2 Seek agreement on identified options consistent with own objectives
  • 3.3 Consult with appropriate parties over authority to reach agreement on particular options
  • 3.4 Refer to appropriate tribunal/person in accordance with dispute resolution process, where agreement cannot be reached
  • 3.5 Clarify agreement or withdraw from dispute resolution process
4 Evaluate and review outcome against objectives
  • 4.1 Report back to relevant personnel
  • 4.2 Review outcome with relevant personnel against objectives
  • 4.3 Review dispute resolution processes for effectiveness
No information
No information
Replaces
State Code National Code Title Type
D1044 BSBWRK409A Prepare for and participate in dispute resolution Unit of competency
Replaced By
State Code National Code Title Type
OCD89 BSBTWK502 Manage team effectiveness Unit of competency