Unit of competency Outline
Date retreived
22/07/2026 4:17 AM AWST
22/07/2026 4:17 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Supervise offender management practices
Supervise offender management practices
Unit of competency
National Code
CSCOFM503A
CSCOFM503A
State Code
S5980
S5980
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
22/07/2014
Field of Education
091199 - Justice And Law Enforcement, N.e.c.
Original Release Date
22/07/2014
Nominal Hours
60
Description
This unit of competency describes the outcomes required to develop, facilitate and monitor all aspects of case management and covers the supervision of case management staff and systems.
Notes
Elements and Performance Criteria
1Develop case management approaches.
- 1.1 Ensure statutory requirements and obligations relevant to offenders are reflected in case management practices, including the degree of assessed risks and the organisation's objectives and strategic plan.
- 1.2 Check that case management practices meet recording and reporting requirements according to the organisation's policies and procedures and ethical responsibilities.
- 1.3 Apply flexible case management practices to allow for individual requirements, cultural factors and differences.
- 1.4 Ensure that case management practices provide suitable and transparent protection for the rights and welfare of offenders and staff.
- 1.5 Actively involve case management teams and support agencies in the design and evaluation of case management approaches.
2Supervise case management meetings.
- 2.1 Consult with all people with an interest in offenders' outcomes and program and advise on the purpose and structure of the meeting.
- 2.2 Check and confirm the roles, responsibilities and expectations of people participating in the meeting.
- 2.3 Ensure that information is shared with offenders using effective two-way communication techniques that comply with relevant procedures.
- 2.4 Use communication methods that suit offenders and people with key interests in the offender's case management.
- 2.5 Identify the requirements and conditions of service provision and establish agreement with offenders.
- 2.6 Define issues arising from involuntary participation and possible resistance and negotiate the consequences with offenders and service providers.
- 2.7 Define offenders' needs, rights and obligations and ensure that the rights of all concerned are protected.
3Supervise case management plans.
- 3.1 Check that case management plans reflect assessments of offenders' needs and risks and organisation's objectives and programs.
- 3.2 Use case plans to focus and encourage offenders to set and achieve realistic targets for change or action and to take personal responsibility.
- 3.3 Ensure case management plans reflect the full range of immediate, short and long-term needs and risks of offenders and other relevant parties.
- 3.4 Create action plans that reflect the case management approach appropriate for offenders' needs and risks and available programs and services.
- 3.5 Determine and define processes for monitoring and changing case plans.
- 3.6 Put strategies in place to deal with complex or high-risk situations.
- 3.7 Match case plan requirements to experience, workload and geographical location of staff and support agencies.
4Support case management staff.
- 4.1 Select and allocate staff members according to their skills and interests in case management and available time and resources.
- 4.2 Provide staff members with training and skills development to extend and promote their case management competencies and confidence.
- 4.3 Consult with staff members and routinely involve them actively in the design and evaluation of case management processes and/or practices.
- 4.4 Provide staff members with opportunities to extend their experience in all aspects of case management.
- 4.5 Support staff members with the resources needed to play an effective role in case management.
- 4.6 Encourage staff members to assess their performance in case management and to continuously improve their personal practice.
- 4.7 Provide guidance, counselling and debriefing routinely through team activities and individual contact with staff.
5Review case work activities and programs.
- 5.1 Continuously monitor the effectiveness of case management processes and practices against agreed goals, relevant services and programs, offender and stakeholder satisfaction.
- 5.2 Assess and develop the need for changes to case plans, including the need for ongoing intervention and strategies for alternatives.
- 5.3 Successfully negotiate proposed changes arising from case reviews with relevant parties.
- 5.4 Check that processes for case closure comply with case plan and organisational procedures.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Approach to degree of assessed risk will depend on the nature of the risks and will include risk of:
self-harm
risk from others
physical injury
assaulting and harming others
illness and infection
physical, emotional and sexual abuse
risk taking
accidents
drug and substance abuse
death, including suicide, deliberate or accidental
harassment and bullying
social isolation
depression
family and personal trauma
social and cultural alienation
re-offending.
Relevant procedures will cover:
purpose, objectives and performance outcomes of offender management
court orders and sentence plans
compliance requirements
breaching procedures
disciplinary procedures
offender classification
recording and reporting requirements
disclosing specific information and intelligence
confidentiality and authorising transfer of information
referral and protocol of liaising with other services
using complaint and grievance processes
freedom of information policy
appropriate relationships with offenders
duty of care
code of conduct.
Requirements and conditions of service provision include:
rights, roles, responsibilities, decision-making processes, accountability and outcomes
recommendations from risk assessment
options for needs and priorities based on services and resources
impact of statutory mandates on interventions, offenders and interested others
impact of value systems of workers, offenders and key people on processes and outcomes
information management and processing
organisational accountability.
Needs may include:
basic language and literacy skills
living skills
accommodation
behaviour change and management
addiction services - drug and alcohol, gambling
health, fitness and hygiene
mental health
disabilities - physical, intellectual, sensory and developmental
training and education
employment
family support
relationship development
legal
cultural.
Case management plans should include:
integration of expertise of relevant stakeholders and other service deliverers
negotiated and agreed goals and operational processes
a range of strategies to address each goal and maximise participation in plan
appropriate resource allocation
agreed responsibility for delivery
realistic and agreed indicators of success
rights and responsibilities of client.
Approach to degree of assessed risk will depend on the nature of the risks and will include risk of:
self-harm
risk from others
physical injury
assaulting and harming others
illness and infection
physical, emotional and sexual abuse
risk taking
accidents
drug and substance abuse
death, including suicide, deliberate or accidental
harassment and bullying
social isolation
depression
family and personal trauma
social and cultural alienation
re-offending.
Relevant procedures will cover:
purpose, objectives and performance outcomes of offender management
court orders and sentence plans
compliance requirements
breaching procedures
disciplinary procedures
offender classification
recording and reporting requirements
disclosing specific information and intelligence
confidentiality and authorising transfer of information
referral and protocol of liaising with other services
using complaint and grievance processes
freedom of information policy
appropriate relationships with offenders
duty of care
code of conduct.
Requirements and conditions of service provision include:
rights, roles, responsibilities, decision-making processes, accountability and outcomes
recommendations from risk assessment
options for needs and priorities based on services and resources
impact of statutory mandates on interventions, offenders and interested others
impact of value systems of workers, offenders and key people on processes and outcomes
information management and processing
organisational accountability.
Needs may include:
basic language and literacy skills
living skills
accommodation
behaviour change and management
addiction services - drug and alcohol, gambling
health, fitness and hygiene
mental health
disabilities - physical, intellectual, sensory and developmental
training and education
employment
family support
relationship development
legal
cultural.
Case management plans should include:
integration of expertise of relevant stakeholders and other service deliverers
negotiated and agreed goals and operational processes
a range of strategies to address each goal and maximise participation in plan
appropriate resource allocation
agreed responsibility for delivery
realistic and agreed indicators of success
rights and responsibilities of client.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of employability skills as they relate to this unit
ability to supervise offender management practices in a range of (two or more) contexts or occasions, over time.
Context of and specific resources for assessment
This unit contains a wide range of variables to reflect the diverse nature of offender management and the different services provided in and for correctional services. Selection from the range of variables will reflect the specific requirements of the work site and the defined work role.
Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual responsible for supervising offender management practices effectively as part of a coordinated team, including coping with difficulties, irregularities and changes to routine
copies of legislation, policies, procedures and guidelines relating to supervising offender management practices
access to appropriate learning and assessment support when required.
Method of assessment
The following assessment methods are suggested:
observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations
written and/or oral questioning to assess knowledge and understanding
completion of workplace documents and reports produced as part of routine work activities
third-party reports from experienced practitioners
completion of performance feedback from supervisors and colleagues.
Guidance information for assessment
Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.
Overview of assessment
Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of employability skills as they relate to this unit
ability to supervise offender management practices in a range of (two or more) contexts or occasions, over time.
Context of and specific resources for assessment
This unit contains a wide range of variables to reflect the diverse nature of offender management and the different services provided in and for correctional services. Selection from the range of variables will reflect the specific requirements of the work site and the defined work role.
Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual responsible for supervising offender management practices effectively as part of a coordinated team, including coping with difficulties, irregularities and changes to routine
copies of legislation, policies, procedures and guidelines relating to supervising offender management practices
access to appropriate learning and assessment support when required.
Method of assessment
The following assessment methods are suggested:
observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations
written and/or oral questioning to assess knowledge and understanding
completion of workplace documents and reports produced as part of routine work activities
third-party reports from experienced practitioners
completion of performance feedback from supervisors and colleagues.
Guidance information for assessment
Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUZ29 | CSCOFM022 | Supervise offender management practices | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W996 | CSC50112 | Diploma of Correctional Administration | Qualification |