Unit of competency Outline
Date retreived
22/07/2026 4:00 PM AWST
22/07/2026 4:00 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Undertake network performance analysis
Undertake network performance analysis
Unit of competency
National Code
ICTNPL603
ICTNPL603
State Code
AWE30
AWE30
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
05/07/2016
Field of Education
031307 - Communications Technologies
Original Release Date
05/07/2016
Nominal Hours
120
Description
This unit describes the skills and knowledge required to undertake and manage monitoring, analysis and improvement of network performance, and involves analysing problems and organising repairs as well as coordinating software and hardware upgrades.It applies to individuals with a high level of specialist technical skills and knowledge in optical telecommunications and IT networks using internet protocol (IP) systems.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Analyse network performance to determine service levels
- 1.1 Establish network type and quality of service (QoS) standard levels required, in conjunction with equipment suppliers and customer opinion, to determine the benchmark for network performance standards
- 1.2 Analyse trend analysis data and statistical data to assess level and type of network degradation
- 1.3 Conduct performance tests according to established performance checklist to systematically evaluate QoS levels using appropriate performance analysis tools
- 1.4 Analyse test results and determine QoS levels and network problems
- 1.5 Establish restoration times in the event of service breakdown
- 1.6 Determine, organise and allocate resources necessary to monitor service levels
2. Monitor integrity of the network
- 2.1 Monitor alarm panels and verify message retrieval system on an ongoing basis to maintain network integrity
- 2.2 Undertake real time analysis of data from all sources to determine network health
3. Manage delivery of quality service
- 3.1 Conduct monitoring activities to maintain QoS levels and network integrity
- 3.2 Analyse trouble reports and performance data including customer feedback on a regular basis as an indicator of network performance
- 3.3 Analyse drive test data as an input to performance and optimise the network to improve network level of service
4. Analyse problems and organise repair
- 4.1 Analyse performance results regularly and initiate investigations when performance levels are below specified standards and recommend network changes
- 4.2 Analyse causes of problems by testing specific network components
- 4.3 Isolate problems where possible and escalate repair according to enterprise policy
- 4.4 Undertake evaluation testing after repair to ensure the problem has been rectified
5. Coordinate upgrade of software and hardware
- 5.1 Develop strategies to affect changes according to recommendations and produce a plan to coordinate activities
- 5.2 Produce a cost estimate of proposed change and submit a cost-benefit study for approval
- 5.3 Confirm shortcomings in hardware and software and negotiate with planners for network modifications
- 5.4 Evaluate modifications to ensure network compatibility and use of appropriate protocols providing QoS in the network
- 5.5 Produce a plan for software and hardware changes to be initiated with minimum network downtime and customer impact
- 5.6 Undertake tests following upgrade to ensure the level of performance planned as a result of the upgrade has been achieved
- 5.7 Produce documentation including configuration details and tests results and submit to network planner
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D3365 | ICTNPL6046A | Undertake network performance analysis | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| AZI7 | ICT60615 | Advanced Diploma of Telecommunications Network Engineering | Qualification |