Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.

General context
Work is performed under some supervision, generally within a team environment
Work is assessed in accordance with statutory requirements, organisation insurance requirements, OH&S legislation, manual handling procedures and relevant health regulations

Worksite environment may include
Work conducted in operational workplaces where adequate ventilation, lighting and other relevant OH&S requirements are applied
Exposure to sharp objects, chemicals, dangerous or hazardous substances
Equipment can involve computer or manual tag systems
Dry cleaning or operating procedures may relate to:
handling of foreign objects
handling of products
dealing with lost property
manual handling of garments to be dry cleaned
customer service
cash handling of payments
damage and missing trim
Articles may include:
garments
soft furnishings
items with and without trim/accessories
Classification of articles may include:
colour
fragiles
fabric type
special instructions/requirements
Damage of articles may relate to:
fabric
seam/s
soiling
Manuals and specifications include coding procedures
Data recording may include:
keyboard
manual recording applications

Sources of information/documents may include
Customer/s
Requisition dockets, tags or other identification
Machine/equipment manufacturers' specifications and instructions
Manufacturers' labels, care labelling
Organisation work orders and testing procedures
Organisational or external personnel
Order forms
Transfer documentation
Quality and Australian standards and procedures

Workplace context may include
Work organisation procedures and practices relating to receiving and sorting articles for dry cleaning
Conditions of service, legislation and industrial agreements including:
workplace agreements and awards
Federal or State/Territory legislation
Standard work practice involving the safe handling of chemicals and other potentially dangerous items
Reporting actions include verbal and written communication in accordance with organisational policies and procedures
Communication may be oral, written or visual and can include simple data
Being responsible for the maintenance of own work quality and being required to contribute to the quality improvement of team or section output, where necessary
Safety, environmental, housekeeping and quality are as specified by machine/equipment manufacturers, regulatory authorities and the enterprise

Applicable regulations and legislation may include
Occupational health and safety legislation relevant to workplace activities
Workers' compensation legislation
Environment protection legislation

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.
Critical aspects of evidence to be considered

Assessment must confirm appropriate skills and knowledge to:

maintain accurate records for articles received
identify correct classification types for articles
ensure foreign objects/lost property is removed from articles
prepare articles for dry cleaning

Interdependent assessment of units
This unit does not need to be assessed in conjunction with other units and can be assessed independently

Required knowledge and skills

Underpinning knowledge of:

relevant OH&S legislation, codes of practice, policies and procedures
store/enterprise policies and procedures
range of processes available
care and maintenance procedures for articles
customer service and cash handling procedures
quality standards
safety and environmental aspects of related to workplace operation and manual handling
workplace procedures
reporting procedures

Underpinning skills to:

interpret care instructions from labels
remove and handle foreign objects
recognise colours, fabric types and fragility of fabrics
use related equipment
communicate effectively within the workplace
interpret and apply established procedures
document, assess and transfer information

Resource implications
Access to real or appropriately simulated work situation, relevant product and safety information, quality standards, procedures or information associated with organisation or customer requirements

Consistency in performance

Applies underpinning knowledge and skills when:

establishing plans
describing consequences
completing tasks
identifying improvements
applying safety precautions relevant to the task
assessing operational capability of equipment used and processes selected, where relevant

Shows evidence of application of relevant workplace procedures including:

hazard policies and procedures, including codes of practice
issue resolution procedures
job procedures and work instructions
quality procedures (where existing)
security procedures
waste, pollution and recycling management processes
relevant guidelines relating to the safe use of equipment
Action taken promptly, accidents and incidents reported in accordance with statutory requirements and organisation procedures
Recognises and adapts appropriately to cultural differences in the workplace, including modes of behaviour and interactions among staff and others
Work completed systematically with attention to detail without damage to goods, equipment or personnel

Context for assessment
Assessment may occur on the job or in an appropriately simulated workplace

Communicating ideas and information
(1)

Collecting analysing and organising information
(2)

Planning and organising activities
(2)

Working with others and in teams
(1)

Using mathematical ideas and techniques
(1)

Solving problems
(1)

Using technology
(1)