Unit of competency Outline

Date retreived
22/07/2026 1:44 PM AWST

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Lead and develop pharmacy teams

Lead and develop pharmacy teams

Unit of competency
National Code
SIRCCPM003
State Code
AWX89
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
31/03/2016
View on TGA
State Implementation and Classification
Approved Date
13/09/2016
Field of Education
080303 - Human Resource Management
Original Release Date
13/09/2016
Nominal Hours
35
Description
This unit describes the performance outcomes, skills and knowledge required to lead and develop staff in a community pharmacy. It requires the ability to identify and plan pharmacy staffing needs; set clear performance expectations and goals; build a strong team culture; and identify and respond to skill development needs.This unit applies to retail, front of pharmacy and other managers working in community pharmacies. They work with significant autonomy and are responsible for making a range of management decisions across single or multiple pharmacy outlets.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Plan staffing needs of the pharmacy.
  • 1.1.Interpret and use organisational information and pharmacy health-care standards, values and goals to inform own understanding of staffing requirements.
  • 1.2.Analyse current and projected volume and type of work.
  • 1.3.Assess existing team skills, knowledge and attitude to ensure access to required mix and level of skills.
  • 1.4.Identify and document the need for additional staff to meet pharmacy human resource requirements based on analysis.
  • 1.5.Ensure availability of appropriate human resource policies to support effective operation of staff and pharmacy.
2. Positively influence individuals and teams.
  • 2.1.Encourage, value and reward individual and team contributions.
  • 2.2.Develop rapport and nurture ongoing positive relationships with team members.
  • 2.3.Communicate roles, responsibilities and expectations and promote individual and team work accountability.
  • 2.4.Gain positive acceptance and support of information and ideas from team.
3. Make informed decisions.
  • 3.1.Gather and analyse information relevant to issues under consideration.
  • 3.2.Seek and consider feedback and new ideas from team members.
  • 3.3.Encourage individuals and teams to actively participate in decision-making process.
  • 3.4.Examine and assess risks and options and determine preferred course of action.
  • 3.5.Communicate decisions to individuals and teams clearly and promptly.
  • 3.6.Prepare plans to implement decisions after agreement by relevant individuals and teams.
  • 3.7.Monitor implementation and impact of decisions using reliable feedback processes.
4. Review and respond to staff development needs.
  • 4.1.Identify and document current and future staff development needs.
  • 4.2.Provide ongoing personal advice, coaching and mentoring to build team skill base and performance.
  • 4.3.Provide opportunities for staff development of skills and knowledge according to organisational policies.
  • 4.4.Document and include cost of staff training and development in budgets and operational plans.
  • 4.5.Provide staff feedback and direction on professional development needs.
5. Enhance the image of the business.
  • 5.1.Conduct business in a way consistent with pharmacy health-care standards and values.
  • 5.2.Identify any inappropriate values, standards and behaviour and promptly discuss with staff in a professional and constructive manner.
  • 5.3.Act as a positive role model through high standards of personal performance.
No information
No information
Replaces
State Code National Code Title Type
WD880 SIRCCPM501 Lead and develop pharmacy teams Unit of competency