Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Compliance documentation may include:
legislative, organisation and site requirements and procedures
manufacturer's guidelines and specifications
Australian standards
Employment and workplace relations legislation
Equal Employment Opportunity and Disability Discrimination legislation
Quality system may include:
quality policy
quality system and site procedures
site-specific work instructions
consultative processes
product specifications
service standards
quality records
quality policies
quality procedures
quality programs
Relevant personnel may include:
managers
supervisors
quality officer/manager
laboratory personnel
all site personnel
contractors
Resources may include:
people
finance
buildings/facilities
technology
information
Consultation may include:
consultation with environmental and laboratory personnel
issue resolution procedures
collaboration
employee representatives
site personnel
statutory/legal authorities
Quality issues may include
product specification or defects
delivery requirements
customer service expectations
product testing
site inspections
checklists
quality issues identification processes
non-compliance reports
customer feedback
sales staff feedback
allocation of responsibilities and duties
identification of quality issues
treating quality issues
interim solutions
dealing with unplanned incidents and events
consultation
communication
monitoring
review and improvement of the system
assessment of compliance
record keeping
reporting
training
organisational quality guidelines
organisational aims
issue resolution
quality records system
Legislation may include:
maintenance of statutory/legal records
provision of information and training
regulations and code of practice and procedures relating to statutory/legal compliance
site representatives and committees
issue resolution
Monitor may include
review of written reports
performance appraisal
auditing procedures
periodical review of procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit and include evidence of the following:
knowledge of the requirements, procedures and instructions for establishing and maintaining a quality system
implementation of procedures and techniques for the safe, effective and efficient establishment and maintenance of a quality system
the identification of the relevant information and scope of the work required to meet the required outcomes
the identification of viable options and the selection of a quality management system that best meet the required outcomes
working with others to undertake and complete the establishment and maintenance of a quality system
consistent successful establishment and maintenance of a quality system
Context of and specific resources for assessment
This unit must be assessed in the context of the work environment. Where personal safety or environmental damage are limiting factors, assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills.
Assessment of this competency requires typical resources normally used in a resources and infrastructure sector environment. Selection and use of resources for particular worksites may differ due to the site circumstances.
The assessment environment should not disadvantage the participant. For example, language, literacy and numeracy demands of assessment should not be greater than those required on the job.
Customisation of assessment and delivery environment should sensitively accommodate cultural diversity.
Aboriginal people and other people from a non English speaking background may have second language issues.
Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and/or assessment support when required.
Method of assessment
This unit may be assessed in a holistic way with other units of competency. The assessment strategy for this unit must verify required knowledge and skill and practical application using more than one of the following assessment methods:
written and/or oral assessment of the candidate's required knowledge in undertaking of the establishment and maintenance of a quality system
observed, documented and/or first hand testimonial evidence of the candidate's:
implementation of appropriate requirements, procedures and techniques for the safe, effective and efficient achievement of required outcomes
identification of the relevant information and scope of the work required
identification of viable options and the selection of a quality system that best meet the required outcomes
consistent achievement of required outcomes
first hand testimonial evidence of the candidate's:
working with others to undertake and complete the establishment and maintenance of a quality system
provision of clear and timely required support and advice on the establishment and maintenance of a quality system
Guidance information for assessment
Consult the SkillsDMC User Guide for further information on assessment including access and equity issues.