Unit of competency Outline

Date retreived
23/07/2026 10:04 AM AWST

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Facilitate people management

Facilitate people management

Unit of competency
National Code
PSPGEN127
State Code
ODW41
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
03/04/2022
View on TGA
State Implementation and Classification
Approved Date
08/07/2022
Field of Education
080303 - Human Resource Management
Original Release Date
08/07/2022
Nominal Hours
55
Description
This unit describes the performance outcomes, skills and knowledge required to implement people management strategies, plans and processes within a business unit in cooperation with specialist human resources personnel. This unit applies to those working in management roles with personnel directly reporting to them. Those undertaking this unit work autonomously, supervising others, performing complex tasks in a range of familiar contexts.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Undertake human resource planning.
  • 1.1. Translate the organisational strategy into performance goals and objectives for people management.
  • 1.2. Review and determine human resource needs in accordance with organisational short and long-term needs, the anticipated business unit needs and the allocated budget.
  • 1.3. Compare existing competencies of staff with the needs of the business unit and develop plans to address gaps.
  • 1.4. Develop alternatives to staffing levels which address key requirements of the human resource plan.
  • 1.5. Recruit, select and nominate staff in accordance with business needs.
2. Manage performance of individuals.
  • 2.1. Link performance management criteria to business unit objectives.
  • 2.2. Identify strategic and operational goals in relation to the performance management system in consultation with staff.
  • 2.3. Confirm performance requirements with staff and apply performance management processes in accordance with the performance management system.
  • 2.4. Implement equitable performance management processes.
  • 2.5. Conduct performance management in accordance with organisational policies procedures and relevant timelines.
  • 2.6. Identify and respond to performance issues to maximise the effectiveness of workplace performance.
  • 2.7. Motivate staff to improve their work performance through regular feedback, reflecting and acting on workplace experiences, coaching and mentoring arrangements, or through organisational reward and recognition strategies.
  • 2.8. Develop performance improvement and development plans according to organisational policies.
  • 2.9. Monitor and respond to performance below agreed standards in accordance with organisational policies.
  • 2.10. Reinforce outstanding performance through recognition and continuous feedback.
3. Manage learning and development.
  • 3.1. Develop performance improvement strategies that identify current learning needs and anticipate future requirements.
  • 3.2. Address areas identified for improvement through selection and implementation of learning and development strategies to suit a diverse workforce.
  • 3.3. Promote information about learning and development activities to staff.
4. Manage grievance procedures.
  • 4.1. Manage grievances and complaints in a manner which optimises the likelihood of a positive outcome.
  • 4.2. Document and communicate individual rights and obligations under industrial awards, agreements and legislation in a clear and concise manner.
  • 4.3. Conduct meetings and interviews in accordance with organisational procedures.
5. Counsel employees.
  • 5.1. Offer counselling to support employees in relation to work, personal difficulties, and career aspirations.
  • 5.2. Apply techniques and counselling styles that are appropriate to the situation.
  • 5.3. Use effective communication skills to formulate responses to employees.
  • 5.4. Refer to appropriate support professionals and agencies to facilitate employee performance and wellbeing.
  • 5.5. Document outcomes and maintain employee confidentiality.
No information
No information
Replaces
State Code National Code Title Type
AWU59 PSPMGT002 Facilitate people management Unit of competency
State Code National Code Title Type
BHP0 PSP60122 Advanced Diploma of Government Qualification