Elements and Performance Criteria

Methods include:
collecting data
checking, comparing and analysing data
Other variables may include:
manual and/or computer records

This unit of competence applies to the following and should be contextualised to the qualification it is being applied:
RS&R - administration/sales vehicle sales

Vehicle manufacturer/component supplier specifications
Enterprise operating procedures
Industry/workplace codes of practice
Product manufacturer/component supplier specifications
Customer requirements

State/Territory /industry OH&S requirements
Work is carried out in accordance with award provisions

Sales and management staff
Used vehicle sales history records
Computer hardware/software, calculators, office equipment
Enterprise-specific records, newspapers, magazines, stock records, statutory requirements, industry pricing guides

Critical aspects of evidence

It is essential that competence in this unit signifies ability to transfer competence to changing circumstances and to respond to unusual circumstances in the critical aspects of:

data collection and analysis
assessing and interpreting workplace records
communicating with others in the workplace
communicating effectively with others involved in or affected by the work

Underpinning knowledge
Research and analysis techniques
Communication skills
Workplace record systems
Enterprise policies and procedures

Specific key competencies, underpinning and employability skills required to achieve the performance criteria
These include a number of processes that are learned throughout work and life, which are required in most jobs. Some of these are covered by the national key competencies, although others may be added. The details below highlight how these competencies are applied in the attainment of this unit.

Application of the key competencies in this unit are to satisfy the nominated level in which:

Level 1 - relates to working effectively within set conditions and processes;
Level 2 - relates to management or facilitation of conditions or processes; and
Level 3 - relates to design, development and evaluation of conditions or process.
How will the candidate apply the following key competency in this unit? The candidate will need to:

Collect, analyse and organise information
Collect, organise and understand information related to collation of vehicle sales history
(Level 2)

Communicate ideas and information
Communicate ideas and information to experienced staff when consulted for assistance
(Level 1)

Plan and organise activities
Plan and organise activities when planning collection of information to determine stock requirements
(Level 2)

Work with others and in a team
Work with others and in a team by involving experienced staff in decisions
(Level 2)

Use mathematical ideas and techniques
Use mathematical ideas and techniques to ensure stock requirements are determined within budget
(Level 1)

Solve problems
Establish diagnostic processes with differences in staff views being negotiated
(Level 2)

Use technology
Use workplace technology related to use of business technology to determine requirements
(Level 1)

Resource implications

The following are required:

used vehicle sales history records
enterprise-specific records, newspapers, magazines, stock records, statutory requirements, industry pricing guides
a qualified workplace assessor

Method of assessment

Practical assessments:

research data to determine used vehicle stock levels

Context of assessment
Underpinning knowledge and skills may be assessed on or off the job
Assessment of practical skills must take place only after a period of supervised practice and repetitive experience. If workplace conditions are not available, assessment in simulated workplace conditions is acceptable
Prescribed outcome must be able to be achieved without direct supervision