Unit of competency Outline

Date retreived
22/07/2026 6:00 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Maintain effective workplace relationships

Maintain effective workplace relationships

Unit of competency
National Code
AUM9008A
State Code
AXY87
TGA Status
Replaced
DTWD Status
Archived
Current Release Number
1.00
Current Release Date
06/08/2000
State Implementation and Classification
Approved Date
Field of Education
080301 - Business Management
Original Release Date
Nominal Hours
0
Description
Notes
Elements and Performance Criteria
No information
The range of contexts for this unit of competency include:
Body Construction
Aluminium Die Casting
Iron Foundry Operations
Engine Machining
Spray Painting
Automotive Plastics
Stamping & Press Operations
Fabrication Hardware
Trim Manufacture
Vehicle Assembly
Warehousing
Engine Assembly
Seat Frame Manufacture

Regulations, policies and procedures may include, but are not restricted to:
Enterprise regulations, policies and procedures including enterprise OH&S and environmental policy and procedures
ISO standards (Quality Management and Environmental)
Vehicle Industry OH&S Award
OH&S Legislation
Environmental Management Legislation
Standard operating procedures
Suppliers' operating instruction manuals
Enterprise production process sheets
Enterprise production schedules
Enterprise supply requisition procedures/forms
Contract of Employment

Appropriate communication techniques may include:
Face-to-face communication to individuals and groups
Memos
Sketches/diagrams
E-mail
Telephone
Use of non-verbal communication

Training techniques may include:
Explanation
Demonstration

Forms may include:
Order forms
Work orders
Accident/safety report forms
Internal job application forms
Suggestion form
Context:
Assessment must take place in accordance with the endorsed Assessment Guidelines for the Automotive Industry
Assessment of the underpinning knowledge should be combined with assessment of the skill.
Assessment of the underpinning knowledge may take place on- or off-the-job.
Assessment of the competency should take place in a safe working environment in a passenger motor vehicle manufacturing plant or simulated environment using tools/equipment/machinery required for the production process without undue disruption to the production process.

Critical Aspects of Evidence to be Considered:
Competency must be demonstrated in a number of workplace situations based on the agreed enterprise rotation plan.
Demonstration of this competency must be in accordance with relevant OH&S and environmental legislation and enterprise policies and procedures.
The assessment of this competency should take into consideration the culture of the enterprise and the enterprise-based attitudinal requirements of the trainee. These will vary from enterprise to enterprise.

Concurrent Assessment:
This unit should be assessed in conjunction with the following units of competency:
Work effectively with others and in teams

Evidence for the assessment of this unit will be gathered also during the assessment for the following units of competency:
Manage personal work priorities
Monitor and maintain continuous improvement systems and processes
Monitor and maintain workplace environment

Underpinning Skill, Knowledge and Attitude:
Underpinning skill, knowledge and attitudes for each unit of competency in each work area, and for specific job roles within work areas, will differ between enterprises, and will alter from time to time depending on factors such as changes in equipment, technology and culture.

Before skill, knowledge and attitudes development and assessment of the trainee begins, key operators in the area, in conjunction with trainers, union representatives and other stakeholders, must list the underpinning knowledge, skill and attitudes required to perform the unit competently (to standard). This will be used as a guide for training and assessment.

The following underpinning knowledge is common across the range of areas listed in the Range Statement:
Relevant Occupational Health and Safety and Environmental regulations and enterprise policies and procedures needed to carry out work in a manner which ensures the safety of people, equipment and the environment. The specific regulations will vary according the area of operation.
Format of common communication techniques, including memos, e-mails, telephone conventions
Range of training techniques
Enterprise Diversity and Equal Opportunities policies
Range of forms
Contract of Employment

Resource Implications:
The resource required for this competency is a passenger vehicle manufacturing plant.
Replaced By
State Code National Code Title Type
W9135 AUM2008B Maintain effective workplace relationships Unit of competency
No information