Unit of competency Outline

Date retreived
23/07/2026 7:18 AM AWST

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Match furnishing style and materials to customer requirements

Match furnishing style and materials to customer requirements

Unit of competency
National Code
MSFFDM4009
State Code
ODZ43
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
03/06/2022
View on TGA
State Implementation and Classification
Approved Date
15/11/2022
Field of Education
040319 - Furnishing Installation
Original Release Date
15/11/2022
Nominal Hours
24
Description
This unit describes the skills and knowledge required to determine and match customer style and materials requirements and create the related workplace documentation.This unit applies to individuals providing furnishing product information to customers in any sector. Customers may be internal or external.No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Notes
Elements and Performance Criteria
1. Determine customer requirements
  • 1.1 Establish customer needs through review of documentation or consultation with customer and in-person inspection of product site if required
  • 1.2 Research and identify potential options and provide details or examples of potential furnishing or similar products that meet styles and materials requirements to customer
  • 1.3 Explain limitations and benefits of different styles and materials within context of product’s intended location and use
  • 1.4 Identify and explain options for the use and modification of styles or materials to customer
  • 1.5 Confirm customer specifications and parameters for making final selections
2. Match options to customer requirements
  • 2.1 Compare customer specifications and user requirements with furnishing styles and materials options, ensuring consistency of style and materials between existing and proposed new products or locations
  • 2.2 Present range of best-fit styles and materials to customer for evaluation
  • 2.3 Answer customer queries and use examples to illustrate answers
3. Document customer requirements
  • 3.1 Establish and confirm specifications, delivery requirements and required quality standards in accordance with workplace procedures
  • 3.2 Calculate required product quantities and associated costs
  • 3.3 Document details in accordance with workplace procedures, including research results and confirmation of styles and materials matching, and special instructions required for production
No information
No information
Replaces
State Code National Code Title Type
WI458 MSFFT4009 Match furnishing style and materials to customer requirements Unit of competency