Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:
external organisations
individuals
internal departments
internal employees.
Requirements may relate to:
application
business
database
network
people in the organisation
platform
system.
Software may include:
commercial applications
customised
in-house
organisation-specific
packaged.
Operating system may include:
Linux
Mac
Windows.
Hardware may include:
CD and DVD drives
central processing unit (CPU) and CPU upgrades
complementary metal oxide semiconductor (CMOS) battery
fax or modem cards
interface cards
internal and external storage devices
modems and other connectivity devices, such as asymmetric digital subscriber line (ADSL) modems
motherboards
networks
personal computers
random access memory (RAM) upgrades
remote sites
servers
workstations.
System components may include:
facilities management
hardware, such as internal expansion devices and external peripheral devices
integration and implementation services
personal computers, networks and printers
software, such as applications, utilities and operating systems.
Specifications may include:
current system functionality
technical requirements
user problem statement.
Acquisition methods may include:
lease
new or refurbished
outsourced
purchase
rental.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
identify correct system components
follow procurement procedures to purchase those components
fulfil technical and business requirements.
Context of and specific resources for assessment
Assessment must ensure access to:
current system architectures
current business and IT strategic plans
data models
functional process descriptions
service levels
user requirements
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
verbal or written questioning to assess candidate’s knowledge of:
software and operating system requirements
organisation’s purchasing procedures
evaluation of candidate’s acquisition methods
review of candidate’s obtained quotes.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.