Unit of competency Outline
Date retreived
22/07/2026 6:46 PM AWST
22/07/2026 6:46 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage international client accommodation services
Manage international client accommodation services
Unit of competency
National Code
TAEEDU505A
TAEEDU505A
State Code
WA881
WA881
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
29/10/2014
Field of Education
080301 - Business Management
Original Release Date
29/10/2014
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to manage and support the provision of accommodation services for a range of international clients, ensuring compliance with relevant legislation and regulations in relation to accommodation services.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Manage communication and information in relation to accommodation for international clients
- 1.1. Define and document roles and responsibilities in relation to accommodation services for international clients in an international education organisation
- 1.2. Identify appropriate accommodation options for international clients
- 1.3. Identify and communicate accommodation services policy and procedures to international clients and other stakeholders
- 1.4. Consult with international clients and other stakeholders about accommodation needs
- 1.5. Identify and record details of accommodation needs of individual international students
- 1.6. Make available current information on appropriate accommodation options including details of facilities and services of accommodation providers
- 1.7. Establish and implement processes for dissemination, review and update of accommodation-related information
- 1.8. Evaluate changing needs and lifestyles of international clients and associated accommodation requirements, and provide appropriate advice
2. Implement organisational policies and procedures for managing accommodation for international clients
- 2.1. Examine and evaluate accommodation policies
- 2.2. Establish procedures for managing accommodation in view of trends in international client demand
- 2.3. Establish procedures for determining and reviewing suitability of appropriate accommodation options to meet the needs of a range of international clients
- 2.4. Identify and implement improvements for policies and procedures, as approved in line with organisational procedures
3. Manage accommodation placements for international clients
- 3.1. Establish and implement processes to compile and maintain accurate information about appropriate accommodation options to meet the needs of a range of international clients
- 3.2. Discuss options with clients and colleagues, and arrange visits to accommodation providers including pre-placement visits
- 3.3. Establish processes for feedback from international clients, providers and staff on suitability and quality of accommodation services and facilities
- 3.4. Implement procedures to monitor and supervise accommodation facilities as applicable
- 3.5. Receive and act on reports on accommodation services and facilities, and disseminate reports according to organisational policies and procedures
4. Facilitate legislative compliance by staff, providers and clients regarding accommodation for international clients
- 4.1. Make available relevant legislative documents to accommodation providers, international clients and staff as required
- 4.2. Prepare presentations to accommodation providers in relation to their obligations under relevant legislation
- 4.3. Establish processes for assessing accommodation provision for clients under 18 years of age
- 4.4. Ensure policy and grievance procedures are compliant with relevant legislative and regulatory compliance requirements, and clearly communicated to international clients, accommodation providers and staff
- 4.5. Establish strategies for the continuous improvement of accommodation services
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
International clients may include:
accommodation providers
dependants of international students
international student recruitment agents
international students
visiting staff in colleges, schools and universities
visiting parents or significant others of international students
Appropriate accommodation options may include:
accommodation provided and managed by education providers
boarding house accommodation
homestay accommodation
hostel accommodation
independent rental accommodation
other options e.g. short-term volunteering by accommodation hosts
supervised accommodation for international students under 18 years of age
Relevant legislative documents may include:
copies of, or documented hyperlinks to, relevant legislation, regulations and codes listed below
plain English summaries of requirements of legislation and regulations
Relevant legislative and regulatory compliance requirements may include:
current relevant legislation, regulations, industry codes of practice and policy (commonwealth and state/territory) relating to:
anti-discrimination including equal opportunity and equal employment opportunity, disability discrimination, racial intolerance
business compliance relevant to work roles
child protection legislation and regulations
Education Services for Overseas Students (ESOS) Act 2000, and subsequent amendments and related legislation
employment, education and training - relevant to onshore and offshore provision
environmental issues
ESOS Assurance Fund requirements
immigration related policies and procedures for example from commonwealth government departments such as Department of Education, Science and Training (DEST), Department of Immigration and Citizenship (DIAC), Department of Health and Ageing (DOHA), Department of Foreign Affairs and Trade (DFAT )
National Code of Practice for Registration Authorities and Providers of International Education and Training
occupational health and safety
privacy and confidentiality
relevant state/territory tenancy Acts
relevant state/territory education legislation and regulations pertaining to overseas student accommodation for students under 18 years of age
Transnational Quality Strategy (2005)
workplace employment practices and industrial relations
quality assurance guidelines set by particular organisations e.g. cultural diversity, equity and access, critical incidents and workplace practices
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
International clients may include:
accommodation providers
dependants of international students
international student recruitment agents
international students
visiting staff in colleges, schools and universities
visiting parents or significant others of international students
Appropriate accommodation options may include:
accommodation provided and managed by education providers
boarding house accommodation
homestay accommodation
hostel accommodation
independent rental accommodation
other options e.g. short-term volunteering by accommodation hosts
supervised accommodation for international students under 18 years of age
Relevant legislative documents may include:
copies of, or documented hyperlinks to, relevant legislation, regulations and codes listed below
plain English summaries of requirements of legislation and regulations
Relevant legislative and regulatory compliance requirements may include:
current relevant legislation, regulations, industry codes of practice and policy (commonwealth and state/territory) relating to:
anti-discrimination including equal opportunity and equal employment opportunity, disability discrimination, racial intolerance
business compliance relevant to work roles
child protection legislation and regulations
Education Services for Overseas Students (ESOS) Act 2000, and subsequent amendments and related legislation
employment, education and training - relevant to onshore and offshore provision
environmental issues
ESOS Assurance Fund requirements
immigration related policies and procedures for example from commonwealth government departments such as Department of Education, Science and Training (DEST), Department of Immigration and Citizenship (DIAC), Department of Health and Ageing (DOHA), Department of Foreign Affairs and Trade (DFAT )
National Code of Practice for Registration Authorities and Providers of International Education and Training
occupational health and safety
privacy and confidentiality
relevant state/territory tenancy Acts
relevant state/territory education legislation and regulations pertaining to overseas student accommodation for students under 18 years of age
Transnational Quality Strategy (2005)
workplace employment practices and industrial relations
quality assurance guidelines set by particular organisations e.g. cultural diversity, equity and access, critical incidents and workplace practices
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
informing clients about and providing appropriate accommodation options for international clients
ensuring culturally appropriate provision of accommodation
demonstrating protocols for client advocacy, privacy, confidentiality and dealing appropriately with grievances and conflicts
knowledge of legislation governing welfare for students under 18 years of age and tenancy legislation.
Context of and specific resources for assessment
Assessment must ensure:
access to opportunities to participate in a range of practical exercises and projects
access to relevant documents.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
evaluation of supervisor's reports on how the candidate manages international client accommodation services
analysis of projects, case studies, completed records and reports developed by the candidate
review of documentation recording accommodation needs of individual international students
oral or written questioning to assess knowledge of culturally appropriate requirements in accommodation options to meet cultural preferences in food preparation, hygiene and lifestyle
review of procedures established for managing accommodation
review of documentation outlining action taken on reports received on accommodation services and facilities
evaluation of strategies established for the continuous improvement of accommodation services.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other educational administration units.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
informing clients about and providing appropriate accommodation options for international clients
ensuring culturally appropriate provision of accommodation
demonstrating protocols for client advocacy, privacy, confidentiality and dealing appropriately with grievances and conflicts
knowledge of legislation governing welfare for students under 18 years of age and tenancy legislation.
Context of and specific resources for assessment
Assessment must ensure:
access to opportunities to participate in a range of practical exercises and projects
access to relevant documents.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
evaluation of supervisor's reports on how the candidate manages international client accommodation services
analysis of projects, case studies, completed records and reports developed by the candidate
review of documentation recording accommodation needs of individual international students
oral or written questioning to assess knowledge of culturally appropriate requirements in accommodation options to meet cultural preferences in food preparation, hygiene and lifestyle
review of procedures established for managing accommodation
review of documentation outlining action taken on reports received on accommodation services and facilities
evaluation of strategies established for the continuous improvement of accommodation services.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other educational administration units.
No information
| State Code | National Code | Title | Type |
|---|---|---|---|
| W755 | TAE50310 | Diploma of International Education Services | Qualification |