Unit of competency Outline
Date retreived
23/07/2026 5:57 AM AWST
23/07/2026 5:57 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide advice on solutions to access and use issues
Provide advice on solutions to access and use issues
Unit of competency
National Code
CPPACC8003A
CPPACC8003A
State Code
WD467
WD467
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
07/03/2014
Field of Education
030905 - Building Services Engineering
Original Release Date
07/03/2014
Nominal Hours
120
Description
This unit of competency specifies the outcomes required to analyse a range of access and functional use issues, and develop advice on solutions - especially where accessibility compliance requirements conflict with other regulations or no standards exist, or where a customised individual solution is required. The unit includes assessing and managing the risk associated with providing advice on access issues.
Notes
Elements and Performance Criteria
1 Determine and manage scope of advice to be offered and associated risk.
- 1.1 Advice offered by access consultants with a range of specialist fields is researched and instances of associated litigation are analysed.
- 1.2 Own professional expertise is defined and range of individuals and organisations that can be offered advice is determined.
- 1.3 Levels of risks associated with giving a range of professional advice are determined, strategies for risk management developed, and appropriate insurance is arranged.
- 1.4 Risks associated with specific requests for advice are analysed and protocols applied or requests declined as appropriate.
2 Analyse and report on access and use issues.
- 2.1 Documentation relating to access and use issues is reviewed and broad outline of issues is defined in consultation with clients.
- 2.2 Timeframes, scope of work, service levels and fees for advice are negotiated in consultation with clients.
- 2.3 Other parties involved in or affected by access and use issues are identified and consulted as required.
- 2.4 Detailed compliance requirements relating to access and use issues are interpreted from applicable legislation, codes, standards and premises owner or developer specifications.
- 2.5 Gaps in, and conflicts and interactions between, applicable compliance requirements are analysed and interpretations are considered and noted.
- 2.6 Professional network is consulted to inform technically accurate interpretations of requirements as necessary.
- 2.7 Detailed analyses of access and use issues are communicated to clients in agreed format and queries are addressed.
3 Develop solutions to access and use issues.
- 3.1 Existing best practice solutions to comparable access and use issues are reviewed and options selected for possible application to issue at hand.
- 3.2 New ideas for National Construction Code (NCC)-compliant alternative solutions to access and use issues are developed, and costs and practicalities of implementation are explored.
- 3.3 Management plans are developed to support alternative solutions, as required.
- 3.4 Outline of solutions that could resolve access and use compliance issues is prepared and communicated to clients in appropriate format.
- 3.5 Consultation with parties involved in access and use issues is undertaken on behalf of the client, as requested, to negotiate acceptable solutions.
- 3.6 Impact of different solutions is discussed with clients and best solution is selected.
- 3.7 Conflicts between statutory compliance requirements are analysed and expert opinion is provided to resolve issues.
4 Formalise advice on access and use issues.
- 4.1 Report is prepared on scope and implications of access and use issues, with reference to access and use principles and technical and compliance requirements.
- 4.2 Strengths and weaknesses of options considered for resolving access and use issues are recorded and rationale for selection of solution is explained.
- 4.3 Specifications for selected solution are prepared in consultation with other relevant technical professionals, as required.
- 4.4 Risks and liabilities associated with implementing or not implementing solutions to access and use issues are clearly defined.
- 4.5 Formal report is compiled and submitted in appropriate format to client and other parties as required.
5 Provide ongoing advice and support.
- 5.1 Explanation of elements of formal report is provided, within scope of agreed service level.
- 5.2 Additional agreements for providing ongoing advice and support are negotiated and finalised with clients.
- 5.3 Detailed advice on elements of the formal report is provided on request throughout planning and implementation of the solution, within scope of service agreement.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Advice offered by access consultants may include:
appropriate means of overcoming existing barriers to access and use identified during access audits
cases referred by Australian Human Rights Commission (AHRC)
correct application of access and use design principles, relevant legislation and codes
expert judgment as defined by the NCC
home modifications suitable for individuals with disabilities
information to assist clients in resolving disputes about the application of the NCC as it applies to building accessibility
reasonable adjustments to workplaces for people with specific disabilities
renovations of commercial and domestic buildings to meet compliance requirements.
Specialist fields may include:
access product supply
architecture
building design
building surveying
education provision
engineering
ergonomics
human movement
law
medicine
mobility
occupational therapy
orientation
vision orientation
wayfinding.
Individuals and organisations may include:
access officers
access and equity officers
architects
builders
building designers
building surveyors
councils
developers
engineers
lawyers
occupational therapists
owners and managers
planners
policy makers
surveyors
users of the built environment
welfare rights and advocacy groups.
Risk management may include:
applying quality assurance systems
declining to give advice
obtaining third-party advice.
Appropriate insurance may include:
business risk policies, such as loss of profits
personal accident and injury
professional indemnity
public liability
vehicle
workers compensation.
Legislation, codes and standards may include:
Australian and international standards
Australian and international guideline documents
Disability (Access to Premises - Buildings) Standards, known as the Premises Standards (PS)
Disability Discrimination Act and regulations and amendments
Disability Standards for Accessible Public Transport (DSAPT)
Disability Standards for Education
NCC
state, territory and local authority legislation, regulations and planning requirements.
Advice offered by access consultants may include:
appropriate means of overcoming existing barriers to access and use identified during access audits
cases referred by Australian Human Rights Commission (AHRC)
correct application of access and use design principles, relevant legislation and codes
expert judgment as defined by the NCC
home modifications suitable for individuals with disabilities
information to assist clients in resolving disputes about the application of the NCC as it applies to building accessibility
reasonable adjustments to workplaces for people with specific disabilities
renovations of commercial and domestic buildings to meet compliance requirements.
Specialist fields may include:
access product supply
architecture
building design
building surveying
education provision
engineering
ergonomics
human movement
law
medicine
mobility
occupational therapy
orientation
vision orientation
wayfinding.
Individuals and organisations may include:
access officers
access and equity officers
architects
builders
building designers
building surveyors
councils
developers
engineers
lawyers
occupational therapists
owners and managers
planners
policy makers
surveyors
users of the built environment
welfare rights and advocacy groups.
Risk management may include:
applying quality assurance systems
declining to give advice
obtaining third-party advice.
Appropriate insurance may include:
business risk policies, such as loss of profits
personal accident and injury
professional indemnity
public liability
vehicle
workers compensation.
Legislation, codes and standards may include:
Australian and international standards
Australian and international guideline documents
Disability (Access to Premises - Buildings) Standards, known as the Premises Standards (PS)
Disability Discrimination Act and regulations and amendments
Disability Standards for Accessible Public Transport (DSAPT)
Disability Standards for Education
NCC
state, territory and local authority legislation, regulations and planning requirements.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.
In particular, the person should demonstrate the ability to:
define scope of advice to be offered and develop risk management strategies
provide consultation and give advice on at least five different access and use issues according to agreed service levels
provide alternative solutions to access and use issues where relevant
provide detailed reports on access and use issues and proposed solutions.
Context of and specific resources for assessment
Assessment of essential underpinning knowledge may be conducted in an off-site context and is to comply with regulatory and Australian standards’ requirements.
Resource implications for assessment include access to:
documentation outlining access and use issues for five different types of issues
relevant legislation, codes, standards and guidelines
relevant specialists.
Method of assessment
Assessment methods must:
satisfy the endorsed Assessment Guidelines of the CPP07 Property Services Training Package
include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application
reinforce the integration of employability skills with workplace tasks and job roles
confirm that competency is verified and able to be transferred to other circumstances and environments.
Guidance information for assessment
This unit could be assessed on its own or in combination with other units relevant to the job function.
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Assessment processes and techniques should, as far as is practical, take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.
In particular, the person should demonstrate the ability to:
define scope of advice to be offered and develop risk management strategies
provide consultation and give advice on at least five different access and use issues according to agreed service levels
provide alternative solutions to access and use issues where relevant
provide detailed reports on access and use issues and proposed solutions.
Context of and specific resources for assessment
Assessment of essential underpinning knowledge may be conducted in an off-site context and is to comply with regulatory and Australian standards’ requirements.
Resource implications for assessment include access to:
documentation outlining access and use issues for five different types of issues
relevant legislation, codes, standards and guidelines
relevant specialists.
Method of assessment
Assessment methods must:
satisfy the endorsed Assessment Guidelines of the CPP07 Property Services Training Package
include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application
reinforce the integration of employability skills with workplace tasks and job roles
confirm that competency is verified and able to be transferred to other circumstances and environments.
Guidance information for assessment
This unit could be assessed on its own or in combination with other units relevant to the job function.
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Assessment processes and techniques should, as far as is practical, take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AXH19 | CPPACC8003 | Provide advice on solutions to access and use issues | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J825 | CPP80313 | Graduate Diploma of Access Consulting | Qualification |