Unit of competency Outline

Date retreived
22/07/2026 10:49 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Establish and manage effective relationships within the call centre team environment

Establish and manage effective relationships within the call centre team environment

Unit of competency
National Code
ICTTC229A
State Code
C0524
TGA Status
Deleted
DTWD Status
Archived
Current Release Number
1.00
Current Release Date
23/09/1997
View on TGA
State Implementation and Classification
Approved Date
03/11/2000
Field of Education
120505 - Work Practices Programmes
Original Release Date
03/11/2000
Nominal Hours
35
Description
Notes
Elements and Performance Criteria
No information
No information
No information
No information
State Code National Code Title Type
C088 ICT30599 Certificate III in Telecommunications (Call Centres) Qualification