Unit of competency Outline

Date retreived
22/07/2026 6:23 PM AWST

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Assess and provide services for clients with complex needs

Assess and provide services for clients with complex needs

Unit of competency
National Code
CHCCS416A
State Code
D2339
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
06/08/2014
Field of Education
090599 - Human Welfare Studies And Services, N.e.c.
Original Release Date
06/08/2014
Nominal Hours
55
Description
DescriptorThis unit describes the knowledge and skills required to undertake assessments of more complex client needs and match to services available
Notes
Elements and Performance Criteria
1. Assess and analyse client needs
  • 1.1 Employ appropriate language and interpersonal skills to ensure diverse needs of clients are identified
  • 1.2 Employ appropriate mechanisms to ensure that all relevant client information is collected
  • 1.3 Seek additional information from specialists as required to assist in assessment of clients
  • 1.4 Ensure all dealings with clients are consistent with organisation standards and practices
  • 1.5 Record information collected and store in accordance with organisation procedures
  • 1.6 Assess information about client needs in accordance with accepted organisation procedures to inform decisions about the relevant services which can be provided to best address client needs
  • 1.7 Assess client information for complexity, urgency and eligibility so priorities for service delivery can be identified
  • 1.8 Provide clients with all relevant information about the range of services required and available to them
  • 1.9 Ensure decisions about client needs are based on a full range of relevant information
2. Identify and provide for the delivery of services to meet client needs
  • 2.1 Identify services that match client needs, from within and outside the organisation
  • 2.2 Establish and maintain relevant networks, to ensure referral of clients to appropriate services
  • 2.3 Assist clients appropriately to access targeted services from within and outside the organisation
  • 2.4 Provide clients with information about the services available to them in accordance with organisation procedures
  • 2.5 Work within own scope of responsibility, to ensure clients have access to services that meet their needs
  • 2.6 Ensure decisions about targeting of client services are based on up to date information about the client and available services
  • 2.7 Consider service delivery and referral options from strengths-based perspective
  • 2.8 Identify own limitations in assessing and addressing client needs, and where appropriate, seek assistance from colleagues, senior staff and experts in the area
  • 2.9 Make appropriate referrals to specialist services based on the assessment of client needs
3. Evaluate client service delivery
  • 3.1 Review the allocation of services delivered to meet client requirements routinely, or as required, to ensure a continuing match
  • 3.2 Review changes in circumstances, environmental factors or urgency of client needs in accordance with organisation practices and procedures to ensure client needs continue to be met
  • 3.3 Collect client feedback on adequacy of service delivery as required by the organisation, to inform revision of service delivery arrangements
  • 3.4 Routinely seek feedback on individual performance in client service delivery from colleagues and clients
No information
No information
Replaces
State Code National Code Title Type
S3077 CHCCS6B Assess and deliver services to clients with complex needs Unit of competency
Replaced By
State Code National Code Title Type
WC850 CHCCS416B Assess and provide services for clients with complex needs Unit of competency