Unit of competency Outline

Date retreived
23/07/2026 5:38 AM AWST

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Resolve business disputes

Resolve business disputes

Unit of competency
National Code
CPCCBC4024
State Code
OCM55
TGA Status
Current
DTWD Status
Approved
Current Release Number
2.00
Current Release Date
24/12/2024
View on TGA
State Implementation and Classification
Approved Date
01/06/2021
Field of Education
040303 - Building Construction Management
Original Release Date
01/06/2021
Nominal Hours
20
Description
This unit of competency specifies the skills and knowledge required to advise on or resolve business disputes that may arise during activities in residential and commercial contracting projects. It includes the development and implementation of dispute resolution processes and procedures.This unit of competency applies to builders, site supervisors and related construction industry professionals responsible for resolving business disputes in a positive manner.This unit of competency is suitable for people with specialised knowledge, completing routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems. Completion of the general construction induction training program specified by the model Code of Practice for Construction Work is required for any person who is to carry out construction work. Achievement of CPCWHS1001Prepare to work safely in the construction industry meets this requirement. Licensing, regulatory or registration requirements apply to this unit of competency in some jurisdictions. Relevant state and territory regulatory authorities should be consulted to confirm these requirements.
Notes
Elements and Performance Criteria
1 Evaluate dispute information.
  • 1.1 Review and evaluate information to identify the dispute issue, potential causes, circumstances and persons involved.
  • 1.2 Analyse and appraise contractual arrangements and agreements and relevant legislation.
  • 1.3 Identify risks and prepare contingency strategies.
  • 1.4 Obtain advice from senior managers and other professionals to develop a dispute resolution strategy.
  • 1.5 Follow dispute resolution procedure.
  • 1.6 Secure agreement for procedure from all parties.
2 Negotiate with parties.
  • 2.1 Interview concerned parties individually to clarify reasons for dispute, issues and desired outcome.
  • 2.2 Conduct an inspection of work in dispute, as required, to determine compliance with the requirements.
  • 2.3 Develop solutions based on interview with parties, inspection of work and compliance with requirements to optimise likelihood of a favourable outcome.
  • 2.4 Offer parties recommended solutions to resolve dispute equitably and advise parties of legal processes should resolution not occur.
  • 2.5 Record and maintain dispute process, information and outcome.
3 Identify opportunities for dispute resolution.
  • 3.1 Identify and detail process to consult with external arbitrators or conciliators when disputes cannot be resolved internally.
  • 3.2 Implement procedures to settle dispute promptly following statutory law, professional and organisational requirements.
  • 3.3 Communicate with relevant parties to ensure client satisfaction or follow up actions.
No information
No information
Replaces
State Code National Code Title Type
W9261 CPCCBC4024A Resolve business disputes Unit of competency