Maintain an effective community sector work environment

Unit of competency Outline

Date retreived
22/07/2026 3:24 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Unit of competency

National Code
CHCCS513B

State Code
D8559

TGA Status
Replaced

DTWD Status
Replaced

Current Release Number
1.00

Current Release Date
25/03/2011

View on TGA

State Implementation and Classification

Approved Date

03/08/2011

Field of Education

090515 - Welfare Studies

Original Release Date

03/08/2011

Nominal Hours

Description

DescriptorThis unit of competency describes the skills and knowledge required by those working at a management level to maintain an effective work environment in a community sector work context It includes monitoring, coordinating and promoting ethical, safe and effective work practices in line with established work requirements

Notes

Elements and Performance Criteria

1. Promote ethical work practices

1.1 Monitor decision-making to ensure ethical guidelines are followed and underlying ethical complexity is recognised
1.2 Ensure staff understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken
1.3 Ensure appropriate action is taken to address any breach or non adherence to standard procedures or adverse event
1.4 Monitor work practices to ensure confidentiality of any client matter in line with organisation policy and procedure, regulatory requirements and/or code of practice
1.5 Promote respect for rights and responsibilities of others through considered application of work practices
1.6 Apply and promote knowledge and understanding of employee and employer rights and responsibilities in all work practices
1.7 Identify potential conflict of interest in the workplace and take action to avoid and/or address

2. Support culture of effective communication

2.1 Monitor and address communication issues in the workplace
2.2 Monitor oral and written communication in the workplace to ensure confidentiality of client and staff matters
2.3 Monitor workplace communication to support accuracy and understanding of information provided and received
2.4 Promote recognition of individual and cultural differences in the workplace and support any adjustments to communication needed to facilitate the achievement of identified outcomes
2.5 Promote and support a client-centred approach to community services work throughout interpersonal communication with clients and colleagues
2.6 Promote and assist with the resolution of conflict and interpersonal differences in the workplace

3. Facilitate staff education relevant to the community sector

3.1 Contribute to staff knowledge of different sectors within community services and how the inter-relationships between these sectors may be used to enhance their work
3.2 Maintain and share knowledge of current issues which impact on community services in own work area/organisation and as related to different models of work
3.3 Promote greater understanding of community services work and issues among key stakeholders and representatives from relevant target groups
3.4 Facilitate staff knowledge of and commitment to the central philosophies and values of the community services industry

4. Monitor professional work standards

4.1 Monitor implementation of organisation policies and procedures relating to awards, standards and legislative requirements of staff
4.2 Identify areas for improving work practices and support implementation in line with organisation policies and procedures
4.3 Check compliance of work undertaken with relevant accreditation and professional standards applying to work undertaken and address issues where pertinent
4.4 Facilitate staff understanding and focus on achieving organisation goals and objectives in work undertaken
4.5 Ensure issues requiring mandatory notification are identified and reported appropriately and within organisation's specified timeframes

5. Work effectively within the community services system

5.1 Establish effective relationships with workers from different sectors and levels of the industry in line with work role requirements
5.2 Apply knowledge of the roles and functions of relevant community services structures, organisations and systems
5.3 Maintain knowledge of current issues influencing the community services system, including issues for Aboriginal and Torres Strait Islander people and contemporary cultural issues
5.4 Work with an understanding of funding mechanisms, and how the organisation's operations are financed

6. Take opportunities to develop own competence

6.1 Monitor own skills/knowledge in relation to ongoing and changing work requirements
6.2 Identify areas for personal development in line with community services industry developments, organisation requirements and personal interest
6.3 Take initiative to access and/or create development opportunities to support organisation need and personal career development
6.4 Undertake available formal and informal skill/knowledge development and maintenance activities

No information

Replaces

State Code	National Code	Title	Type
D2354	CHCCS513A	Maintain an effective community sector work environment	Unit of competency

Replaced By

State Code	National Code	Title	Type
WC864	CHCCS513C	Maintain an effective community sector work environment	Unit of competency

State Code	National Code	Title	Type
D326	CHC52208	Diploma of Community Services Coordination	Qualification