Unit of competency Outline

Date retreived
22/07/2026 3:20 PM AWST

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Implement effective communication techniques

Implement effective communication techniques

Unit of competency
National Code
LGACOMP009A
State Code
C1362
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
2.00
Current Release Date
11/09/2012
View on TGA
State Implementation and Classification
Approved Date
14/08/2014
Field of Education
120505 - Work Practices Programmes
Original Release Date
14/08/2014
Nominal Hours
20
Description
This unit covers communicating to ensure the effective operation of the workplace. The unit specifically looks at facilitating discussions, producing written materials and making presentations. It is suitable for all people working within the organization and is applicable across a range of contexts.
Notes
Elements and Performance Criteria
1. Facilitate individual or group discussions
  • 1.1 Mechanisms that enhance discussions are identified and implemented.
  • 1.2 The specific communication needs of individuals are identified and addressed.
  • 1.3 Strategies that encourage participation are used routinely.
  • 1.4 Objectives and agendas for individual or group discussions are routinely set and followed.
  • 1.5 Relevant information is provided to individuals and groups as appropriate to facilitate outcomes.
  • 1.6 Evaluation of communication strategies is undertaken to promote ongoing participation of all parties.
2. Produce quality written information
  • 2.1 Relevant council procedures and formats are identified.
  • 2.2 Writing is succinct and clear and is presented in a logical and sequential way that matches the audience and the purpose of the document.
  • 2.3 Written information is checked to ensure that it meets required standards of style, format and detail.
  • 2.4 Assistance and/or feedback is sought to aid communication skill development.
3. Make presentations
  • 3.1 The purpose, audience and medium to be used for the presentation are identified.
  • 3.2 Materials required for the presentation are collected or created and organised in a logical structure suitable to the level of knowledge and understanding of the audience.
  • 3.3 The presentation is delivered in a clear, logical and interesting way.
  • 3.4 The presentation is monitored for audience responsiveness and adjusted to ensure ongoing rapport and audience engagement.
  • 3.5 The audience is encouraged to participate where appropriate.
  • 3.6 The presentation is reviewed to gauge its effectiveness and to inform subsequent presentations.
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Discussions may include:
seeking and conveying information
consulting and advising
structured interviewing
leading discussions and briefings
negotiating
chairing and participating in meetings
conflict resolution
coaching
advocacy
on-the-job training
Individuals and groups may include:
clients and stakeholders
community groups and organisations
representatives of client groups or organisations
members of the public
managers and staff in own department and other departments
private organizations and consultants
other public sector organizations
colleagues in different locations
Relevant council procedures may include:
quality assurance and/or procedures manuals
goals, objectives, plans, systems and processes
business and performance plans
legal and/or organizational policies, guidelines and requirements
ethical standards
occupational health and safety policies and procedures
resource management/sustainable practice
quality and continuous improvement processes and standards
Written information may include:
routine as well as complex reports
minutes of meetings
proposals
project plans
spreadsheets
general internal and external correspondence
standard form letters and memos
electronic mail
facsimiles
speeches
journal articles
marketing materials
instructions, procedures and policies
Standards may include:
standards set by work group
council policies
Materials may include:
slides
PowerPoint
overheads
tapes
brochures, pamphlets, newsletters, bulletins and letters
promotional material
manufacturers' handbooks and manuals
technical data
computer data
Audience may include:
colleagues
business clients
community groups
general public
Delivery may include:
pace of speech
voice characteristics such as volume, tone and inflection
accent
eye contact
Overview of assessment requirements
A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered
The demonstrated ability to:
facilitate individual and group discussions and achieve specified outcomes
prepare a range of written information that is clear, concise and correct and appropriate to the audience and purpose of the document
make effective presentations for many different purposes using a range of media
Context of assessment
Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement.
Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package.
Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment.
Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)
To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment
The following assessment methods are suggested:
observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies
written and/or oral questioning to assess knowledge and understanding
completion of workplace documentation
third-party reports from experienced practitioners
completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor
Evidence required for demonstration of consistent performance
Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.
No information