Elements and Performance Criteria

RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.
Legislative/regulatory requirements
All work must comply with relevant Federal and State or Territory legislative or regulatory requirements.
Appropriate person
may include:
visitor
manager
human resources personnel
operations or line managers
other workplace personnel
Role may include:
tour guide
coach or mentor
inductor
company representative
facilitator
observer
expert
employee or team member
Required activities may include:
introduction to staff
introduction to workplace
tour of work areas or facilities
explanation of work processes
completion of documentation
coaching or on-the-job training for job activities
explanation and implementation of safe work practices
reporting back to appropriate personnel
hazard identification
Personal protective equipment may include:
goggles or face shields
ear plugs
safety headwear
safety boots, gloves and appropriate clothes
OHS practices
OHS practices include hazard identification and control, risk assessment and implementation of risk reduction measures specific to the tasks described by this unit, and may relate to:
manual handling techniques
standard operating procedures
personal protective equipment
safe materials handling
taking of rest breaks
ergonomic arrangement of workplaces
following marked walkways
safe storage of equipment
housekeeping
reporting accidents and incidents
environmental practices
Communication skills may include:
asking and answering questions
active listening
checking meaning
clarifying
use of tone
appropriate use of body language
demonstration, explanation, instruction
selection of communication mediums, including verbal, written, visual

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package..

Critical aspects of evidence
Demonstrates skills and knowledge to:
plan and implement appropriate activities
welcome and positively communicate with visitor or new employee
accurately follow workplace procedures relevant to workplace visits or inductions
communicate about hazards and risks in the workplace

Consistency in performance
Consistently applies skills and knowledge when:
organising work
completing tasks according to instructions
working systematically with attention to detail
identifying improvements and avoiding damage
using workplace practices
using OHS practices
recording and reporting accidents and incidents
assessing operational readiness of equipment
recognising and adapting to cultural differences in the workplace, including modes of behaviour and interactions

Resource implications
Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and to information on workplace practices and OHS practices.

Context for assessment
Assessment may occur on the job or in an appropriately simulated environment.

Interdependent assessment
This unit may be assessed independently or in combination with other relevant units.