Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that will affect performance.
The following variables may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. If bold italicised text is shown in Performance Criteria, details of the text are provided in the Range Statement.
Industry indicators may include, but are not limited to:
changing trading conditions
new methods and equipment available
changing trading and paying habits of customers
changing legislation governing business
economic, statistical and other information obtained from external bodies including industry bodies
Statutory and legislative requirements may cover:
Australian Accounting Standards
relevant Insurance Act
Consumer Credit legislation
industry codes of practice
Australian Securities and Companies Code
Trade Practices Act
Privacy Act
Credit Act/Code
Fair Trading Act
Companies and Securities Code
Partnership Act
Corporations Law
Magistrate's Court Act
Small Debts Court Act or equivalent
Evidence Reproduction Act or equivalent
Bills of Sale and Other Instruments Act
Cheques and Payment Orders Act
equal opportunities
Criminal Act
Sales Tax Legislation
appropriate Sections of the Taxation Act
Stamp Duties Act
Sales of Goods Act
relevant occupational health and safety (OH&S) Act
Policy and procedures may cover:
overall company goals and objectives
operating procedures
operations manuals

computer system documentation
internal control guidelines
legal obligations and framework
information on liaison, information dissemination and marketing
trading terms
training, development and supervision of staff
procedure and guidelines for daily functions such as maintenance of files
gathering and evaluation of information
Methods by which personnel are Consulted may include, but are not limited to:
personal interviews
written surveys
informal or formal meetings
feedback received via email or fax
An appropriate form may include, but is not limited to:
schedules
manuals
training materials
administrative guidelines
Testing can include:
running current system and new/changed system in parallel for a defined period

EVIDENCE GUIDE
Assessment of performance requirements in the unit should be undertaken in an industry context. The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for the unit. Competency is demonstrated by performance of all stated criteria including the Range Statement applicable to the workplace.
Overview of assessment requirements
To achieve competency in this unit, a person must be able to demonstrate:
a comprehensive understanding and ability to implement company policy
sound policy and procedures development skills
ability to identify lack of compliance and areas of mismanagement
strong communication skills to clarify and disseminate information
Critical aspects of evidence
Evidence required for demonstration of consistent performance:
Competence in this unit must be assessed over a period of time to ensure consistency of performance over the Range Statement and contexts applicable to the work environment.
Delivery/assessment relationship to other units:
This unit may be assessed on its own or it may be assessed with other units that cover related skills and knowledge.
Evidence is most relevant when provided through an integrated activity that combines the elements of competency for the unit, or a cluster of units of competency.
Assessment requirements
Method of assessment:
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
Assessment of this unit of competency will usually include observation of processes and procedures, oral and/or written questioning on underpinning knowledge and skills and other methods as required.
Context of assessment:
Assessment of performance requirements in this unit should be undertaken within the financial services industry context.
Aspects of competency, including the attainment of relevant knowledge and skills, may be assessed in a relevant workplace, a closely simulated work environment, or other appropriate means that clearly meet industry competency requirements.
Resources required for assessment:
Unless otherwise specified, there are no significant resource implications for assessment of this unit, apart from access to a relevant workplace or closely simulated office environment and the use of a range of office equipment, technology and consumables. These may include standard commercial computer hardware, software, telephones, facsimiles, and other relevant office equipment.