Unit of competency Outline

Date retreived
22/07/2026 11:10 AM AWST

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Apply production and service control techniques

Apply production and service control techniques

Unit of competency
National Code
MEM23118
State Code
OEW09
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
19/12/2022
View on TGA
State Implementation and Classification
Approved Date
19/04/2023
Field of Education
039999 - Engineering And Related Technologies, N.e.c.
Original Release Date
19/04/2023
Nominal Hours
70
Description
This unit of competency defines the skills and knowledge required to apply techniques for production and service control to maintain efficient and effective supply of product or service delivery to customers and to provide data for improvements to enhance competitiveness. It includes monitoring and measurement of quality, costs, quantities and reliability of processes in the value chain, including maintenance activities to ensure customer requirements are met. It also requires the use of statistical process control (SPC), control charts and the graphical representation of results.This unit applies to individuals who are required to control production and/or service delivery processes to ensure quality for product manufacture or the provision of services to defined quality and operational requirements. It is suitable for people working as service providers, supervisors or technicians and those pursuing manufacturing, engineering or related technical qualifications and careers.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Establish scope of required production or service control
  • 1.1 Identify products or services required by customers, including quality and delivery requirements
  • 1.2 Identify current production or service control tasks, key performance indicators (KPIs), and context within organisation strategic objectives and markets
  • 1.3 Identify software techniques required for production or service control, communications and reporting
  • 1.4 Identify stakeholders to be consulted on the production or service control tasks
  • 1.5 Confirm work health and safety (WHS) and regulatory requirements, codes of practice, standards and risk assessment requirements
2. Review current data collection and production or service provision
  • 2.1 Determine measurable parameters of production process or service delivery
  • 2.2 Determine parameters of product or service that are open to control and establish tolerances or acceptable variation
  • 2.3 Review process control functions
  • 2.4 Review production control performance indicators and indices
  • 2.5 Review the role of probability in sampling and SPC
  • 2.6 Review process capability and SPC evaluation, control charts and sampling
  • 2.7 Review features and functions of graphical methods for display of data
3. Analyse data and apply production control principles to improve product manufacture or service provision
  • 3.1 Obtain or record production or service data or appropriate data samples using manual and automated devices
  • 3.2 Use software and control chart techniques to generate histograms, Pareto diagrams, flowcharts, tally-charts, scatter plots and/or run charts in accordance with procedures
  • 3.3 Analyse data for trends and correlations and apply to process improvement, quality control and other support functions in accordance with procedures
  • 3.4 Determine process capability indices for an appropriate sample of a product or service delivery
  • 3.5 Establish required performance indicators for production or service operations
  • 3.6 Take corrective action in accordance with procedures
  • 3.7 Monitor production or service delivery using control charts to determine compliance of the product or service with specified performance limits
  • 3.8 Take further corrective action as required
4. Report results
  • 4.1 Provide required reports in accordance with procedures
  • 4.2 Provide documentation including data, graphics, capability assessments, control and continuous improvement processes
No information
No information
Replaces
State Code National Code Title Type
WE933 MEM23118A Apply production and service control techniques Unit of competency