Unit of competency Outline

Date retreived
22/07/2026 1:07 PM AWST

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Use oral communication skills to participate in workplace negotiations

Use oral communication skills to participate in workplace negotiations

Unit of competency
National Code
FSKOCM012
State Code
OBK80
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
14/11/2019
View on TGA
State Implementation and Classification
Approved Date
30/01/2020
Field of Education
100707 - Verbal Communication
Original Release Date
30/01/2020
Nominal Hours
10
Description
This unit describes the skills and knowledge required to use oral communication skills to participate in routine workplace negotiations, such as responding to customer complaints or enquiries, negotiating change to roster with co-workers, discussing a pay rise, or change to contract with manager/supervisor.An individual performing these tasks works independently and uses familiar support resources as needed.This unit applies to individuals who use, or are preparing to use, oral communication skills to complete workplace activities. This includes existing workers and individuals preparing for employment through vocational education and training. This unit should be integrated and contextualised with vocational training to support achievement of vocational competency.This unit is aligned to, but does not fully address, the Australian Core Skills Framework (ACSF) oral communication core skill indicators .07 and .08 at level 3 in the workplace and employment domain of communication.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare to participate in routine workplace negotiation
  • 1.1 Identify purpose of negotiation
  • 1.2 Identify desired outcome and information to support position
  • 1.3 Identify negotiation participants and level of formality
2. Participate in negotiation
  • 2.1 Use appropriate oral communication strategies for workplace negotiation
  • 2.2 Participate using conventional grammar, every day and some specific vocabulary and routine pronunciation
  • 2.3 Recognise and use appropriate non-verbal communication strategies
3. Finalise negotiation and review performance
  • 3.1 Confirm outcome of negotiation and compare with desired outcome
  • 3.2 Seek feedback on contribution to negotiation
  • 3.3 Evaluate own performance and communication strategies to identify areas for improvement
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