Unit of competency Outline
Information current as of
21/10/2026 12:12 AM AWST
21/10/2026 12:12 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Monitor transport activities at interchanges
Monitor transport activities at interchanges
Unit of competency
National Code
TLII4008A
TLII4008A
State Code
D5176
D5176
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
17/01/2012
Original Release Date
07/03/2011
Nominal Hours
40
Field of Education
080301 - Business Management
Description
This unit involves the skills and knowledge required to monitor transport activities at interchanges including monitoring transport and passenger movements, identifying and attending to coordination problems, and informing customers of irregularities. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
General notes
N/A
Elements and Performance Criteria
1Monitor transport and passenger movements
- 1.1 Passenger and vehicle movements are monitored and recorded following workplace procedures
- 1.2 Passenger and vehicle movement irregularities are identified and recorded and possible solutions are provided
- 1.3 Timetables are monitored to identify variations and recommend where action is required
- 1.4 Documentation is completed in accordance with workplace requirements to maintain transport movement records
2Identify coordination problems
- 2.1 Problems with services coordination are reported promptly and possible solutions are submitted to the relevant authority
- 2.2 Irregularities with internal systems are reported promptly according to organisation procedures
3Inform customers of irregularities
- 3.1 Communications systems and equipment are operated in accordance with workplace policies and procedures to make necessary announcements
- 3.2 Passengers are informed of irregularities and service changes promptly, clearly and courteously
- 3.3 Transport service adjustments are conveyed to transport system staff
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Operations may be conducted:
in a range of work environments and weather conditions
by day or night
Interchange operation embraces facilities used by:
the organisation for the transfer of customers from one type of transport service to another or between services
Equipment may include:
communication equipment
video/audio equipment
computer and related office equipment
timetables and service information
Timetable variation refers to:
services falling outside the boundaries used by the transport system in monitoring the compliance to scheduled services
Communications systems used can include:
public address system
telephone
two-way radio
Internal systems include:
timetables
electronic equipment
communications equipment
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
Information/documents may include:
workplace policies, standards and procedures
information from observation of passenger and vehicle movement
transport timetables
transport service information
communication with other personnel
relevant regulations concerning transport operations
competency standards and training materials
quality assurance procedures
security and emergency procedures
Applicable regulations and legislation may include:
relevant state/territory regulations and legislation concerned with revenue protection within transport systems
relevant state/territory OH&S regulations and legislation
relevant state/territory environmental protection legislation
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Operations may be conducted:
in a range of work environments and weather conditions
by day or night
Interchange operation embraces facilities used by:
the organisation for the transfer of customers from one type of transport service to another or between services
Equipment may include:
communication equipment
video/audio equipment
computer and related office equipment
timetables and service information
Timetable variation refers to:
services falling outside the boundaries used by the transport system in monitoring the compliance to scheduled services
Communications systems used can include:
public address system
telephone
two-way radio
Internal systems include:
timetables
electronic equipment
communications equipment
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
Information/documents may include:
workplace policies, standards and procedures
information from observation of passenger and vehicle movement
transport timetables
transport service information
communication with other personnel
relevant regulations concerning transport operations
competency standards and training materials
quality assurance procedures
security and emergency procedures
Applicable regulations and legislation may include:
relevant state/territory regulations and legislation concerned with revenue protection within transport systems
relevant state/territory OH&S regulations and legislation
relevant state/territory environmental protection legislation
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace
No information