Elements and Performance Criteria

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Monitored alarm systems may include:
fire alarms
medical alerts
security alarms (monitored or not monitored)
surf life saving alerts
Appropriate response to alarm activation may include:
contacting management representatives
contacting client representatives
using CAD to generate a response
Taking remedial action may include notifying:
agencies
appropriate personnel
building owners/occupiers
network provider (monitoring companies, agencies)
utilities
Alarm faults may include:
alarm panel fault
communications centre monitoring equipment (e.g. computer hardware or software) fault
fire suppression equipment (e.g. sprinkler valve) fault
interface equipment fault
isolations
loss of signal
power failure/depletion
pump runs
Alarm connections and disconnections may include:
fixed line services
internet protocol connections
public switch telephone network (PSTN)
wireless
Maintenance of alarm monitoring may include:
follow up checks
notification of alarm faults and communications failures
review of faults
Databases may include:
manual systems
relational databases
spreadsheets/tables

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm the ability to:
differentiate between active and fault alarms
operate a CAD system
work in high pressure stressful situations
effectively manage time and prioritise activities.
Consistency in performance
Competency should be demonstrated over time during emergency communications centre operations or simulated operations that include critical and non-critical situations.
Context of and specific resources for assessment
Context of assessment
Competency should be assessed in the workplace or in a simulated workplace environment under conditions expected in the workplace.
Specific resources for assessment
Access is required to:
back-up systems
CAD system
operations and systems manuals
organisational documentation
relevant databases
training databases, where available
training manual
workplace expert/s.
Method of assessment
This unit may be assessed with the following units:
PUAECO002A Process emergency incident calls and enquiries
PUAECO003A Operate and control radio networks
PUAECO005A Dispatch resources from within an emergency communications centre.
In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.
Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.
Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:
direct observation
interviewing the candidate
journals and workplace documentation
third party reports from supervisors
written or oral questions.