Elements and Performance Criteria

Government includes:
Federal
State
Local

Contracts include, but are not limited to:
Contracts to deliver employment services entered into with government.
Job Network contracts
New Apprenticeships Support Services contracts
Personal Support Program contracts
Work for the Dole contracts
Transition to Work contracts
Community Development Employment Projects
Indigenous Employment Centre contracts
Disability Employment Services contracts

Contractual requirements include, but are not limited to:
Types of contracted services/business streams
Service delivery methods
Standards for documentation/record keeping and for management of information
Performance requirements (quantitative and qualitative), performance milestones
Performance analysis methods, including audit processes
Legislation relevant to delivery of employment services
Codes of Conduct/Practice
Duty of Care provisions
Conflicts of interest
Fees, payment processes and schedules; payable and non payable outcomes
Fraud prevention measures
Contract dispute processes
Penalties and implications of non-compliance with contractual requirements

Relevant legislation relates to, but is not limited to:
Privacy Act
Trade Practices Act
Social Security Act
Disability Services Act
Employment Agents Act
Federal legislation that addresses discrimination, e.g. Disability Discrimination Act, Race Discrimination Act, Sex Discrimination Act
State legislation relating to Anti-Discrimination
Financial Management and Accountability Act
Crimes Act
Corporations law
Archives Act
Freedom of Information
Workplace Relations Act
Human Rights and Equal Opportunity Act
Occupational Health and Safety Act

Key stakeholders are organisations and individuals, who may include, but are not limited to:
People in receipt of employment services (clients and employers)
Organisations providing services under a government contract
State, Federal and local government departments and agencies
Area Consultative Committees
Community organisations
Enterprise and Career Education Foundation (ECEF)
Jobs Pathways providers
Boards of Management
Peak bodies
Industry associations
Employee associations

Critical aspects of assessment must include:
Demonstrates an understanding of the role of the purchaser and the needs of key stakeholders involved in contract management and delivery
Must be able to explain relevance of Code of Conduct/ Practice provisions to own role and responsibilities
Must be able to apply relevant organisational policies and procedures to demonstrate knowledge of contractual compliance

Essential knowledge required includes:
Identity, roles, and needs of key stakeholders involved in contract management and delivery
Contractual requirements
Ramifications of non-compliance
Relevant legislation
Codes of Conduct/ Practice
The principles of anti-discrimination, duty of care, ethical behaviour, natural justice

Essential skills required include:
Ability to access contractual documentation and organisational policies and procedures; needs of stakeholders; and legislation relevant to employment services.
Oral communication skills (language competence) required to liaise with other stakeholders and colleagues, providing and eliciting information from clients and employers, and acknowledging and responding to a range of views.
Written communication skills (literacy competence) required to fulfill job roles as specified by organisation/service. The level of skill may range from reading and understanding contracts and organisational policies and procedures, to documenting needs/ requirements of clients and employers, to preparing correspondence and business documents.
Interpersonal communication skills required include working with others, displaying empathy with clients and an ability to relate to persons from diverse backgrounds and with multiple barriers to employment.
Problem solving skills to solve problems relating to contractual compliance, including compliance with Code of Conduct/ Practice.

Resource implications:
Access to appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment
Access to equipment and resources normally used in the workplace

Method of assessment:
Observations
Questioning
Case studies
Written assignment
Project
Evidence gathered from the workplace environment
Demonstration over a period of time to ensure consistency of performance

Context of assessment:
Evidence must include observation of performance in the work environment or in a simulated work setting.