Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

New ICT technology may include:
hardware technologies:
cloud computing appliances such IBM Cloudburst
hardware enterprise service bus (ESB)
multi-core or multi-threading processors
service-oriented architecture (SOA) appliances
mobile technologies:
third generation cellular radio for mobile technology (3G)
digital signature technology for mobile phone users
global system for mobile (GSM) communications
location-based services for mobiles
networking technologies:
access gateways
Bluetooth chips for wireless connections over short distances
computer telephony integration
enhanced data rates for GSM evolution (EDGE) to increase GSM network capacity and data rates
fax gateways
general packet radio services (GPRS)
internet telephony
universal mobile telephony system (UMTS)
wireless application protocol (WAP)
xDSL technologies, such as asymmetric digital subscriber line (ADSL)
software technologies:
virtualisation
voice verification technology
web technologies:
cloud computing
business to business electronic data transfer:
United Nations Electronic Data Interchange for Administration Commerce and Transport (UN/EDIFACT)
web browsers
XML via internet.
Business innovation may relate to:
adaptation or change to a process, procedure, product, service or system
new initiatives to the organisation.
Research purpose may be contained in documents:
agreements
business strategy documents
ICT strategy documents
project brief
research brief.
Business opportunities may relate to:
ideas for the general development or advancement of an organisation and its programs, services and products though business process re-engineering
ideas to create profits or assets for an organisation.
Structured research plan may relate to:
planning document, outlining the methods and proposed areas of research into the new ICT technology
information on new ICT technology sourced from a wide range:
archives
community organisations
computer data, including internet
discussions with current industry practitioners
discussions with industry personnel, manufacturers, and technical and sales personnel
government departments
industry associations and organisations
industry journals
libraries (such as text, film, video, sound, graphic)
media (such as film, television, radio, newspapers, multimedia)
media archives
museums and galleries
organisational policies, procedures and journals
personal observations and experience
professional organisations
reference books
technical publications and manuals.
Business case may relate to:
analysis of potential impact of research on organisational environment
initial costing and return on investment for the adoption of the technology
report identifying the suitability and potential application of new ICT technology based on the research findings.
Organisational environment may relate to:
legislative, social and environmental:
award and enterprise agreements
copyright laws
defamation laws
industry codes of practice
intellectual property and confidentiality requirements
International Organization for Standardization (ISO), International Electrotechnical Commission (IEC), Institute of Electrical and Electronics Engineers (IEEE), Internet Engineering Task Force (IETF) and Australian Standards (AS) standards
legal and regulatory policies affecting ICT
national, state and territory legislative requirements
OECD Guidelines for Consumer Protection in the Context of Electronic Commerce
privacy legislation
relevant environmental and sustainability legislation, regulations and codes of practice applicable to industry and organisation
organisational policy and procedures:
business ethics
confidentiality
electronic communication
fraud prevention and detection
human resource management
information management
intellectual property
privacy
risk management
security.
Business stakeholders may include:
customers
departments within organisation
federal government
local government
management
non-government organisations
shareholders
staff
state government
suppliers.
Evaluation criteria may relate to:
measures for monitoring and evaluating the efficiency and effectiveness of new ICT technology.
Suppliers and vendors may include:
businesses, organisations or bodies providing new ICT technology to the organisation
commercial or open-source technologies
profit or not-for-profit
local, national or international businesses.
Feasibility study may relate to:
study conducted to determine whether feasible solutions exist to a business problem, prior to the commitment of substantial resources.
Risks may include:
damage to property or equipment
environmental
equipment or system failures
financial, such as economic loss or failure
industrial disputation
natural disasters
OHS, including disease
political events
product failure
professional incompetence
security failure, including criminal or terrorist activities.
Proof of concept refers to:
gathering evidence to demonstrate that new ICT technology is viable in the organisation’s business environment
partially or fully-developed prototype of the application of the new ICT technology.
Project requirements may include:
budget
outage requirements
preferred vendor and vendor product
project plan
SLAs
specific customer requirements
timelines
urgency.
Deliverables may refer to:
unique and verifiable product, result or task that is produced to complete a particular project
measurable, tangible, verifiable item produced as part of a project
agreed upon set of evaluation criteria.
Project plan refers to:
broad project description
cost-benefit studies as a guide to the decision-making process
costing estimates and operating budget
preferred equipment and vendors
proposed project timing
resources.
Business response refers to:
agreed future direction for the business operations of an organisation with respect to the use or implementation of a specific new ICT technology
direction for further research or development.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
research and evaluate appropriate new ICT technology for an organisational need
convey and access conceptual information regarding new ICT technology in relation to organisational needs.
Context of and specific resources for assessment
Assessment must ensure access to:
relevant documentation, feasibility studies and equipment manuals
other site-related documentation.
Where applicable, physical resources should include equipment modified for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
the preferred assessment method is through a workplace project or through a simulated medium to large enterprise workplace project
direct observation of the candidate carrying out project work
review of reports and plans completed by the candidate
verbal or written questioning to assess knowledge of organisational procedures
review of a portfolio of the project work undertaken.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.