Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Purpose of property appraisal may include:
establishing most likely selling price range or leasing price in the current market
establishing property's highest and best use
meeting client need for information relating to potential income or capital gain from rent, sale or development.
Legislative requirements may include:
relevant federal, and state or territory legislation and local government regulations relating to:
anti-discrimination and equal employment opportunity
consumer protection, fair trading and trade practices
employment and industrial relations
financial services
OHS
privacy
property sales and management.
Interpersonal communication techniques may include:
active listening
providing an opportunity for clients to clarify their understanding of the appraisal process
soft questioning and seeking feedback from clients to confirm own understanding of their needs and expectations
summarising and paraphrasing to check understanding of client message
using appropriate body language.
Relevant people may include:
accountants
auctioneers
clients
colleagues
estate agents

industry professionals and members of industry associations
legal representatives
supervisors
taxation specialists
valuers.
Source documents may include:
agency records
auction results
company asset documents and registers
comparative market data
depreciation schedules
financial documents
local government reports
property sales reports
property valuation statements
qualitative and quantitative data
rent reviews
reports and inventories
taxation records
titles.
Method for appraising the sale price range or rental value of property may include:
capitalisation
comparative sales
hypothetical development
replacement cost
summation.
Specialist advice may include:
accountants
bankers and financiers
business consultants
government officials
industry professionals and members of industry associations
investment consultants
real estate agents
solicitors
subcontractors
taxation specialists
technical experts
valuers.
Business equipment and technology may include:
computers
data storage devices
email
facsimile machines
internet, extranet and intranet
photocopiers
printers
scanners
software applications, such as databases and word applications.
Feedback may include:
comments from clients and colleagues
documentation and reports
quality assurance data
questionnaires
regular meetings.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed through practical demonstration of appraising property for listing purposes for sale or lease. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
appraising the sale price range or rental value of property for listing purposes
gathering and researching information on property for use in conducting appraisals
identifying the limitations of property appraisals and sourcing specialist advice as required in line with agency practice
knowledge of agency practice, ethical standards and legislative requirements associated with appraising the sale price range or rental value of property for listing purposes
knowledge of different property appraisal methods
maintaining agency property records with due regard to client confidentiality in line with agency practice and legislative requirements
presenting information on sale price range or rental value of property to clients within specified time, budget and quality constraints and in line with client requirements and agency practice
using appropriate methods for appraising the sale price range or rental value of property.
Context of and specific resources for assessment
Resource implications for assessment include:
access to suitable simulated or real opportunities and resources to demonstrate competence
assessment instruments that may include personal planner and assessment record book
access to a registered provider of assessment services.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.
Validity and sufficiency of evidence require that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.