Elements and Performance Criteria

Appropriate person(s) may include
clients
colleagues
managers
person(s) in control of work site(s)
supervisors.

Assessment methods may include
discussion with client
review of past pest management records
visual inspections.

Clients may include
body corporate
building supervisor
company/organisation
environmental health officer
executive housekeeper
maintenance manager
owner
person in control of work processes
property agent/manager
tenant.

Company requirements may include
access and equity policy, principles and practice
business and performance plans
client communication procedures
client confidentiality procedures
client service standards
communication channels and reporting procedures
company goals, objectives, plans, systems and processes
company issued identification badge/card/pass
company policy and procedures
defined resource parameters
dress and presentation requirements
duty of care, code of conduct, code of ethics
emergency response and evacuation procedures
employer and employee rights and responsibilities
establishing operator identity with client
maintenance procedures for equipment and PPE
OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)
OHS policies and procedures
personnel practices and guidelines
policies and procedures relating to own role, responsibility and delegation
quality and continuous improvement processes and standards
records and information systems and processes
training (induction and refresher) materials
work site access security clearance procedures.

Emergency response procedures include
clean-up
containment
decontamination
documented emergency response procedures
First Aid
isolation
notification of authorities
use of appropriate fire fighting appliances
use of appropriate personal protective equipment
work site/workplace evacuation.

Environmental requirements may include
clean-up, containment and/or isolation
company policies and guidelines
emergency chemical spill control measures
environmental protection agency and government departments (e.g. agriculture, emergency services and national parks and wildlife) regulations and guidelines
hazardous materials handling
local government regulations/bylaws.

Equipment may include
bunding material
cages
camera
dishes or bowls
drills
electrical extension leads
elevated work platforms
equipment decontamination materials
flexible light
flushing agents
generators
guns/rifles
hoses
knives
ladders
magnifying glass
mirrors
nets
probes
safety harnesses
screwdrivers
shovels and rakes
sounding, moisture and movement detectors
specimen bottles
torches
waste disposal containers.

Hazards may include
allergic reactions to chemicals, pests and/or equipment, including latex allergies
biological and animal waste
bites and stings
blood and blood-stained products
confined/restricted spaces
contaminated clothing, materials and/or equipment
damaged or inappropriate equipment
dust and fibres
electrical hazards arising from cables, electrical fittings (switches and lights), wires and untested electrical equipment
environmental impact
fatigue
fire
gas
heights
inadequate lighting and ventilation
infectious and zoonotic diseases e.g. scabies/Q fever
manual handling techniques including awkward and repetitive postures
mobile/vehicle hazards around plant and vehicles
moving and/or unguarded parts
noise
occupational violence and bullying
poor personal hygiene practices
spill, splash and spray
underfoot conditions e.g. slippery, uneven and rough surfaces
work environment temperature extremes
work in isolated/remote environments.

Legislative requirements may include
Australian Standards, quality assurance and certification requirements
award and enterprise agreements
industry advisory standards and codes
relevant Commonwealth/state/territory legislation and local government regulations which affect company operation:
anti-discrimination and diversity
building codes
chemical controls
chemical registers/manifests
consumer protection legislation
dangerous goods Acts and regulations
declared pest (plant and animal) reporting
environmental protection issues
equal employment opportunity
freedom of information
industrial relations
motor and commercial vehicle(s) transportation
motor licence and endorsement regulations
OHS Acts and regulations
privacy
public health
trade practices
workplace consultative arrangements.

Manufacturers' specifications may include
emergency response resources
equipment operational manuals
government publications
instructional guides
material safety data sheets (MSDS)
other resources supplied by the manufacturer (such as laminated cards, notices and wall posters) in work sites or vehicles
product labels
safety instructions pre-printed on equipment.

Materials may include
building components
physical barriers
sealing components.

Occupational health and safety* (OHS) requirements may relate to
allergic reactions (contact dermatitis, etc)
animal management/control procedures
communication devices for remote and isolated locations e.g. mobile phone, two-way radio, etc
dermatoxicological control and prevention measures
emergency procedures for eye and skin contact, inhalation and ingestion of toxic substances
hazard identification and risk assessment mechanisms
hierarchy of hazard control procedures
industry advisory standards
information provided by national registration authority and state government authorities e.g. agriculture, environment protection, health, primary industry
injury and dangerous occurrence reporting
national and industry codes of practice
OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)
health surveillance and monitoring (e.g. regular blood testing)
routes of entry and potential symptoms of exposure from chemicals
safety training, induction and refresher training
selection and use of PPE and clothing appropriate to the hazard
up-to-date electrical test and tag compliance
use of chemicals in accordance with MSDS
use of residual current devices
use, storage and maintenance of equipment in accordance with manufacturers' specifications and equipment operating manuals.
* Also known as workplace health and safety

Personal protective equipment (PPE) may include
air-line and self-contained respirators
breathing respirator - full-face and half-face
chemical impervious gloves
chemical resistant aprons
communication equipment
contaminated clothing bag
cradles
drinking fluids
dust masks
eye protection e.g. chemical resistant goggles, safety glasses
eyewashes and showers
face shield (splash-proof)
First Aid kit appropriate to the task and location
hair nets
hard hats
high-visibility vests/clothing
long pants
noise protection
non-slip safety shoes/boots
overalls, coveralls or other chemical protective clothing
prodding/probing sticks and rods
safety harness
sharps containers
soap and towel
sunscreen
tongs
torch
washable sun hats
wet-work protective clothing.

Personnel may include
client's staff
fellow workers (colleagues)
general public
venue/facility/building/shopping centre staff/management.

Pest management method options may include
caging
netting
physical exclusion/barriers/fencing
shooting
trapping/mustering.

Pest management plan may include
advice of health, safety, environmental and other legislative matters
advice on pest prevention strategies
details of pest and pest activity
follow up pest management advice, monitoring and call-back schedule
pest management method options.

Pests may include
any pest of commercial significance in an urban environment.

Public health and safety may affect
animals
bystanders
client staff
company staff
customers (present and future)
distributors
facility users
fellow workers (colleagues)
general public
inspectors
neighbours
retailers
suppliers
trade and service providers.

Regulatory and company documentation may include
accident and incident reports
certificates and notices
customer files and databases
invoices
job sheets
logbooks
OHS control procedures, forms and documentation
receipts
risk assessments
work diaries.

Signage and barriers may include
physical barriers and restraints erected to restrict access to the work site
signs complying with legislative requirements and/or Australian Standards warning of danger and/or adverse conditions.

Waste may be solid or liquid and include
contaminated/hazardous biological waste
used containers
used/contaminated personal protective equipment e.g. disposable gloves.

Work order information may include
access to work site including timing of access and access and egress points
budget allocations
completion times/dates
job requirements and tasks
legislative and local government requirements
OHS requirements and emergency response procedures
resource requirements - equipment and materials
specific client requirements e.g. noise control, sensitivity of occupants to pests and/or management, relationships with other customer activities, dress and presentation requirements
use of signage and barriers
work schedules
work site contact person(s)
working in isolated and remote locations.

Work sites may include
building surroundings
buildings
domestic, commercial or industrial premises.

Critical aspects of competency
Accurate identification of the hazards and risks associated with pest management.
Accurate identification of the type of pest and pest activity.
Compliance with company and legislative/regulatory requirements.
Knowledge of emergency response procedures.
Knowledge of hierarchy of hazard control.
Outcomes achieved in relation to work order.
Safe and appropriate pest management methods.
Selection of appropriate equipment and materials for the task.

Knowledge needed to achieve the performance criteria
Knowledge and understanding are essential to apply this unit in the workplace, to transfer the skills to other contexts, and to deal with unplanned events. The knowledge requirements for this unit are listed below.
Types of pests relevant to the area and their life cycles, habits and harbourages.
Pest ecology as related to pest management operations.
Physical controls associated with managing pests in a range of environments and conditions.
Product knowledge including manufacturers' specifications.
OHS legislation and procedures.
Applicable regulations, codes of practice and industry advisory standards.
Safe work practices with equipment and PPE.
Injury, dangerous occurrence and incident reporting.
Licensing requirements for pest management control in accordance with relevant Commonwealth and state/territory legislation and local government regulations.
Work order specifications.
Company management structure and reporting procedures.
Enterprise maintenance and servicing procedures.

Specific skills needed to achieve the performance criteria

To achieve the performance criteria, some complementary skills are required. These are:

hazard identification and risk control
applying correct manual handling techniques
reading, interpreting and comprehending directions and safety instructions in equipment manuals and on chemical labels and MSDS
handling and disposing safely of chemicals
working safely at heights and in confined spaces
communicating clearly and concisely using written and verbal modes
requesting advice or further information
seeking and receiving feedback
working on an individual basis and within a team
planning and organising work
sourcing, organising and recording information
customer service.

Other units of competency that could be assessed with this unit

Competence in this unit may be assessed in conjunction with:

PRMPM02B Assess pest management options
PRMPM06B Apply pesticide to manage pests
PRMPM07B Implement a pest management plan
PRMPM09B Advise client on pest management options
PRMPM43A Prepare and present a pest management submission including quotation.

Resources required to assess this unit

The following resources should be available:

access to a suitable work site or other venue
access to suitable equipment and materials
access to personal protective equipment
access to equipment operating manuals and MSDS
access to plain English version of relevant statutes and procedures
work order instructions, work plans and schedules, and policy documents
assessment instruments, including personal planner and assessment record book.

Gaining evidence to assess this unit
For valid and reliable assessment of this unit the competency should be demonstrated in the field by reviewing the outcome of at least one complete practical activity under normal industry operating conditions, or if this is not practicable, in a simulated work environment.
The competency should be demonstrated over a period of time and observed by the assessor.
The assessment needs to establish competency in non-chemical controls.
The competency is to be demonstrated in a range of situations, which may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.
Supplementary evidence may be obtained from relevant written correspondence with existing and potential clients. This information must be relevant by showing evidence of the candidate's work performance.
Other forms of gaining evidence such as through oral questioning and hypothetical situations (scenarios) may be used to supplement (but not substitute for) the practical demonstration of competence.

Communicating ideas and information
Confirm own role and responsibilities with colleagues and supervisors to ensure compliance with work order, legislation and company requirements. (1)

Collecting analysing and organising information
Collect, analyse and organise all information from management and client to determine outcome for relevant activity. (2)

Planning and organising activities
Plan and organise outcome of activity as determined by client brief. (2)

Working with others and in teams
Provide support and assistance to team members to complete work tasks within designated timelines and in accordance with company requirements. (2)

Using mathematical ideas and techniques
Calculate work site area and operational effectiveness of equipment and materials needed to complete work order. (1)

Solving problems
Communicate with management and client to identify and control potential risks or problems which may arise. (2)

Using technology
Record data, such as incident/hazard reports or assessment documentation of client, for future use. (2)