Elements and Performance Criteria

A person demonstrating this unit of competency will operate within the institution's:
goals, objectives, plans, systems and processes
ethical standards
access and equity principles and practices
cultural diversity principles
communication channels
compliance with legislation, codes and workplace standards

Policy development may refer to the development of policies or the review and revision of existing policies which guide the planning, implementation and operation of activities in section, department, functional area, policy area or the institution.

Policies and strategies may deal with issues relating to:
collection management
conservation and preservation
research and dissemination of information
public programs and community access
commercial and marketing issues
cultural issues and diversity
Indigenous issues
employment practices
business operations
building management
financial management
sponsorship
legal and administrative requirements
exhibition
education

Established techniques for identifying external and internal factors, trends and developments and their impact on the institution may include:
PEST analysis (political, economic, social, technological)
SWOT analysis (strengths, weaknesses, opportunities and threats)

Strategies for implementing the institution's policies may outline:
course of action
anticipated outcomes
delegated responsibilities
timeframes

Evaluation reports of policies and plans may be made available to:
board, council or other governing authority
government cultural and funding agencies
Friends of the Museum, donors, sponsors
community representatives
paid and volunteer staff

Critical aspects of evidence:
Evidence to demonstrate consistent achievement of this unit's outcomes includes:
a knowledge of the institution's mission, goals and priorities

Underpinning knowledge and skills:
Skills and knowledge are required in:
the institution's mission, direction and priorities
Strategic Planning
legal, financial and ethical requirements
cultural protocols
Indigenous culture and issues
area of expertise
presentation methods and techniques
negotiation methods and techniques
reporting requirements
listening, questioning and clarification
writing briefs, reports, business letters, policies and plans
working collaboratively in a team
leading a team
organising and making presentations
speaking clearly, concisely and in a friendly manner
applying cross cultural sensitivity and effective communication techniques to all interactions
working in a way which strengthens and reinforces relationships
identifying and using industry and business networks
using computers
budgeting

Resource implications:
Competency in this unit should be assessed using all the relevant resources commonly provided in a museum, public gallery, contemporary art space, science exploration centre and/or keeping place. Specific tools may include:
relevant policies and procedures manuals
organisation's mission statement
other organisational documentation, eg organisational charts, floor plans and relevant instructions for staff

Method and context of assessment:
Evidence of competence may be obtained through a variety of methods including:
practical demonstration
CV or portfolio
third party report addressing the performance criteria
oral or written questions
case study project

Competency in this unit needs to be assessed over a period of time, in a range of contexts and on multiple occasions involving a combination of direct, indirect and supplementary forms of evidence.

Assessment should occur either on the job, off the job or in a combination of on and off the job.