Unit of competency Outline

Date retreived
22/07/2026 9:52 PM AWST

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Meet customer needs and expectations in the property industry

Meet customer needs and expectations in the property industry

Unit of competency
National Code
CPPDSM3010
State Code
AXI46
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
06/05/2016
View on TGA
State Implementation and Classification
Approved Date
05/10/2016
Field of Education
080503 - Real Estate
Original Release Date
05/10/2016
Nominal Hours
20
Description
This unit of competency specifies the outcomes required to identify, clarify and meet customer needs and expectations in the property industry in a single encounter or multiple encounters on a one-to-one basis with a customer.The unit supports work situations involving a direct relationship with internal and external customers. It applies to those in the property industry involved in identifying and clarifying customer needs and expectations, exploring alternative ways of satisfying them, and selecting appropriate products or services to meet them.
Notes
Elements and Performance Criteria
No information
No information
No information
Replaces
State Code National Code Title Type
D7518 CPPDSM3010B Meet customer needs and expectations in the property industry Unit of competency
Replaced By
State Code National Code Title Type
OAQ73 CPPREP3002 Communicate effectively to support customer service in real estate Unit of competency