Unit of competency Outline
Date retreived
22/07/2026 12:15 PM AWST
22/07/2026 12:15 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Construct domestic airfares
Construct domestic airfares
Unit of competency
National Code
SITTTSL012A
SITTTSL012A
State Code
S6474
S6474
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
30/10/2008
Field of Education
080701 - Tourism
Original Release Date
30/10/2008
Nominal Hours
35
Description
This unit describes the performance outcomes, skills and knowledge required to construct air itineraries and cost airfares correctly for domestic air travel. It requires the ability to interpret airfare information accurately and configure air itineraries that create optimum airfare costs. This unit does not include ticketing which is found in the unit SITTTSL009A Process travel-related documentation.In most States and Territories, organisations that sell air tickets must meet the requirements of relevant state or territory Department or Office of Fair Trading which, in most cases, requires the tourism organisation to hold a travel agents licence. In many cases managers must have formally achieved competence in constructing airfares through a registered training organisation that must use this unit as the basis for their training.
Notes
Elements and Performance Criteria
1 Interpret domestic airfare information.
- 1.1 Identify and access sources of fare information.
- 1.2 Interpret information on air itineraries, fares and fare rules, including airport codes, airline codes, fare types and classes, normal fares, concession fares, promotional fares, taxes, general air travel rules and restrictions and conditions applicable to specific fares.
2 Configure air itineraries and cost domestic airfares.
- 2.1 Configure air itineraries to create optimum airfare cost.
- 2.2 Configure domestic air itineraries and calculate domestic fare costs accurately and according to enterprise procedures.
- 2.3 Calculate any additional taxes, fees and other charges.
- 2.4 Check the constructed airfare to ensure it has been costed accurately and complies with applicable conditions.
- 2.5 Record full details of the calculated fare.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Sources of fare information may include:
airline guides
airline schedules and timetables
fare manuals
computerised data
centralised reservations system (CRS)
global distribution system (GDS)
tariffs from airlines
tariffs from consolidators
special bulletins issued by airlines and consolidators
general information from airlines
internet.
Information on air itineraries:
non-stop services
direct and connecting services
minimum connecting times.
Concession fares may include those for:
infants
children
students
pensioners
groups
seamen
carers
military personnel.
Taxes may include:
domestic head tax
noise tax
GST.
Conditions applicable to specific fares may include:
payment deadline
ticketing deadline
extensions to ticketing deadline
cancellation charges
availability of any type of change to the air itinerary
availability of changes to class of travel
amendment fees
baggage allowance
excess baggage charges
restricted articles in baggage
time limits for passenger name records (PNRs).
Configure air itineraries must ensure coverage of the following types of fares:
sector fares
promotional fares
fares incorporating non-stop, direct and connecting services
fares incorporating airport and other taxes.
Calculation of domestic fare costs may be completed:
manually
using a computer.
Fees may include:
service fee
transaction fee
air itinerary preparation fee
loyalty program (e.g. frequent flyer) redemption fee
courier fee
credit card fee
communication fee.
Record of the calculated airfare may involve use of:
manual format
linear format.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Sources of fare information may include:
airline guides
airline schedules and timetables
fare manuals
computerised data
centralised reservations system (CRS)
global distribution system (GDS)
tariffs from airlines
tariffs from consolidators
special bulletins issued by airlines and consolidators
general information from airlines
internet.
Information on air itineraries:
non-stop services
direct and connecting services
minimum connecting times.
Concession fares may include those for:
infants
children
students
pensioners
groups
seamen
carers
military personnel.
Taxes may include:
domestic head tax
noise tax
GST.
Conditions applicable to specific fares may include:
payment deadline
ticketing deadline
extensions to ticketing deadline
cancellation charges
availability of any type of change to the air itinerary
availability of changes to class of travel
amendment fees
baggage allowance
excess baggage charges
restricted articles in baggage
time limits for passenger name records (PNRs).
Configure air itineraries must ensure coverage of the following types of fares:
sector fares
promotional fares
fares incorporating non-stop, direct and connecting services
fares incorporating airport and other taxes.
Calculation of domestic fare costs may be completed:
manually
using a computer.
Fees may include:
service fee
transaction fee
air itinerary preparation fee
loyalty program (e.g. frequent flyer) redemption fee
courier fee
credit card fee
communication fee.
Record of the calculated airfare may involve use of:
manual format
linear format.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this TrainingPackage.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
knowledge of how to access information on the current range of domestic airfares and ability to interpret conditions applicable to specific fares
knowledge of how to construct sector fares, promotional fares and fares incorporating non-stop, direct and connecting services
ability to calculate airfares accurately and according to current airline and IATA regulations and conditions applicable to specific fares
ability to calculate domestic airfares accurately in response to multiple customer requirements covering a range of different air routes
completion of airfare calculations within typical workplace time constraints and deadlines determined by the customer or the organisation.
Context of and specific resources for assessment
Assessment must ensure:
demonstration of skills using appropriate computers, printers, publications and reservations systems currently used in the tourism industry to assist with airfare calculations
use of industry-current documentation or computer data such as airline, IATA and consolidator schedules, tariffs and bulletins outlining fares, rules, conditions and regulations.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
evaluation of integrated activities completed by the candidate, including sourcing information on destinations, selling products, providing quotations and issuing documents
fare construction activities and case studies to assess ability to construct and cost domestic airfares for different routes and to meet varying customer requirements
review of fare calculation worksheets completed by the candidate
written and oral questioning or interview to test knowledge of rules and conditions applicable to specific fares
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SITTTSL005A Sell tourism products and services
SITTTSL009A Process travel-related documentation.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
knowledge of how to access information on the current range of domestic airfares and ability to interpret conditions applicable to specific fares
knowledge of how to construct sector fares, promotional fares and fares incorporating non-stop, direct and connecting services
ability to calculate airfares accurately and according to current airline and IATA regulations and conditions applicable to specific fares
ability to calculate domestic airfares accurately in response to multiple customer requirements covering a range of different air routes
completion of airfare calculations within typical workplace time constraints and deadlines determined by the customer or the organisation.
Context of and specific resources for assessment
Assessment must ensure:
demonstration of skills using appropriate computers, printers, publications and reservations systems currently used in the tourism industry to assist with airfare calculations
use of industry-current documentation or computer data such as airline, IATA and consolidator schedules, tariffs and bulletins outlining fares, rules, conditions and regulations.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
evaluation of integrated activities completed by the candidate, including sourcing information on destinations, selling products, providing quotations and issuing documents
fare construction activities and case studies to assess ability to construct and cost domestic airfares for different routes and to meet varying customer requirements
review of fare calculation worksheets completed by the candidate
written and oral questioning or interview to test knowledge of rules and conditions applicable to specific fares
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SITTTSL005A Sell tourism products and services
SITTTSL009A Process travel-related documentation.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C4853 | THTSOP19A | Construct domestic airfares | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WB959 | SITTTSL012B | Construct domestic airfares | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| S628 | AVI30408 | Certificate III in Aviation (Ground Operations and Service) | Qualification |