Unit of competency Outline

Date retreived
22/07/2026 7:46 AM AWST

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Usher patrons

Usher patrons

Unit of competency
National Code
CUAFOH212
State Code
ODE38
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
16/04/2021
View on TGA
State Implementation and Classification
Approved Date
26/11/2021
Field of Education
080501 - Sales
Original Release Date
26/11/2021
Nominal Hours
50
Description
This unit describes the performance outcomes, skills and knowledge required to process tickets or passes, and seat patrons for theatre performances, events and cinema sessions. It involves checking and processing tickets, seating patrons within the venue and monitoring the auditorium during and after the event.The unit applies to those who work under broad supervision and are expected to act autonomously within established parameters as they take responsibility for monitoring patron movements in and out of auditoriums and assisting with special seating requirements.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Check and process tickets
  • 1.1 Check tickets for validity and seating location, and process according to organisational procedures
  • 1.2 Take action should problems arise with tickets according to organisational procedures
  • 1.3 Provide patrons with accurate auditorium information and information about special restrictions or requirements that apply
  • 1.4 Refer security and other issues beyond own level of responsibility to required personnel according to organisational policies and procedures
2. Seat patrons
  • 2.1 Encourage patrons to enter location according to public announcements
  • 2.2 Manage queues so that patrons are seated efficiently and performances are not delayed
  • 2.3 Monitor crowd movement and take required action to address problems
  • 2.4 Check safety of patrons when directing or guiding them to seats
  • 2.5 Manage seating problems and take remedial action according to individual level of responsibility and organisational procedures
  • 2.6 Identify patrons with special needs and provide assistance to seat them at the most applicable time for the comfort and convenience of all patrons
  • 2.7 Provide latecomers with accurate information on when they may be seated and assist them to their seats at the applicable time
3. Monitor entry in and out of auditoriums
  • 3.1 Close auditorium doors in time for event and monitor state of doors according to organisational procedures and safety requirements
  • 3.2 Assist patrons to exit and re-enter auditorium safely as required
  • 3.3 Clear auditorium of patrons at the end of event according to safety requirements and regulations
  • 3.4 Tidy and secure auditorium as required
No information
No information
Replaces
State Code National Code Title Type
WI118 CUAFOH202 Usher patrons Unit of competency