Unit of competency Outline

Date retreived
22/07/2026 9:47 AM AWST

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Take instructions in a legal services environment

Take instructions in a legal services environment

Unit of competency
National Code
BSBLEG534
State Code
OCE35
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
19/10/2020
View on TGA
State Implementation and Classification
Approved Date
16/03/2021
Field of Education
091103 - Legal Studies
Original Release Date
16/03/2021
Nominal Hours
35
Description
This unit describes the skills and knowledge required to take instructions from a client in a legal services environment to support the organisation’s operations. The unit applies to those work under supervision and apply solutions to a range of unpredictable problems and analyse and evaluate information from a variety of sources.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare to take instruction
  • 1.1 Identify task requirements
  • 1.2 Consult with supervisor to establish scope of personal responsibility in relation to task
  • 1.3 Assemble resources required to take instructions according to organisational policies and procedures
  • 1.4 Develop questions to ask during instruction
2. Take instruction
  • 2.1 Greet and establish rapport with client under supervision and according to task requirements
  • 2.2 Gather information using questioning techniques according to task and legislative requirements
  • 2.3 Clarify client information according to task requirements
  • 2.4 Complete documentation according to task and legislative requirements
3. Finalise and follow-up instruction
  • 3.1 Review client instruction process with supervisor
  • 3.2 Analyse and organise information gathered according to task and organisational requirements
  • 3.3 Document and store information according to task requirements and organisational policies and procedures
  • 3.4 Identify and implement client-instruction follow-up process
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State Code National Code Title Type
BFR3 BSB50720 Diploma of Paralegal Services Qualification