Unit of competency Outline

Date retreived
22/07/2026 3:20 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Develop and administer agency policy, procedures and practices

Develop and administer agency policy, procedures and practices

Unit of competency
National Code
PUAFIR601B
State Code
D9380
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
2.00
Current Release Date
13/03/2013
View on TGA
State Implementation and Classification
Approved Date
01/12/2011
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
01/12/2011
Nominal Hours
100
Description
This unit covers the competency required to administer agency policy, procedures and practices to support the achievement of organisational and operational objectives. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify and develop policies, procedures and practices
  • 1.1 Need for new policies, procedures and practices are identified in consultation with stakeholders.
  • 1.2 Consultative processes are used to exchange information to assist in problem solving and decision-making in line with organisational requirements.
  • 1.3 Cooperation and input to the decision-making process is obtained from all appropriate stakeholders.
2. Manage the implementation of policy, procedures and practices
  • 2.1 Organisationalpolicies, practices and procedures are efficiently and effectively implemented and adhered to.
  • 2.2 General administration procedures are maintained to ensure organisational objectives are met.
  • 2.3 Effective and efficient flow of information within the organisation is facilitated.
  • 2.4 Information systems are developed to meet the information needs of the organisation.
  • 2.5 Information is gathered, stored, secured and confidentiality is maintained in meeting the operational and strategic needs of the organisation.
  • 2.6 Copyright provisions are observed for all information.
3. Review policy, procedures and practices
  • 3.1 Policy, procedures and practices are continually reviewed to ensure that information is current, accurate and clear, and meets the requirements of the organisation.
  • 3.2 Decisions and actions taken are accurately recorded in accordance with organisational policy, procedures and practices.
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Stakeholders may include:
community groups
consultants
customers
executive management
industry, national and international associations
local, state and federal governments
other emergency management and non-government organisations
technical advisers
work groups and individuals internal to the agency
Organisational policies, practices and procedures may include:
agency agreements
agency performance standards
agency practices and guidelines
corporate, strategic and operational plans
industrial agreements
ministerial/government directives
new reforms
orders and directives
procedures or guidelines
quality standards
relevant legislation
Flow of information may include:
annual reports
business plans
chief executive officer reports
financial reports
notes and memos
personal letters or memos
personnel instructions/directives
publications
service standards
standing orders
technical journals
video, television, electronic information transfer
Information systems may include
assets and stock registers
computer databases
files
notes and memos
personnel files
technical data banks
training and assessment records
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm the ability to:
develop, implement and review a range of policies and procedures
Consistency in performance
Competency should be demonstrated over time in a range of actual or simulated workplace environments.
Context of and specific resources for assessment
Context of assessment
Competency should be assessed on-the-job and by exercises/case studies in a simulated workplace environment.
Specific resources for assessment
There are no specific resource requirements for this unit.
Method of assessment
In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.
Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.
Assessment may occur in an operational environment or in an agency-approved simulated work environment. Forms of assessment that are typically used include:
direct observation
interviewing the candidate
journals and workplace documentation
third party reports from supervisors
written or oral questions
Replaced By
State Code National Code Title Type
OAY42 PUAFIR601 Develop and administer organisational policies, procedures and practices Unit of competency