Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Information sourcesmay include:
community groups
community leaders
crime, accident or incident scenes
customers
fellow staff
general public
individuals
information databases
local government
local media
schools
specific target groups, in the case of opinion polls and surveys.
Informationmay include:
addressing public order and general community issues
assisting in an investigation
details of an incident or medical emergency
locating a specific person
location of witnesses
opinion poll or customer survey
progressing and supporting court hearings and matters.
Analysismay include:
causative or predictive
descriptive or explorative
quantitative and qualitative or both.
Analysis methodologymay include:
biographical analysis
comparative analysis
Delphi technique
demographic or geographic analysis
historical analysis
hypothesis development
link analysis
scenario generation.
Analysis processesmay include:
deductive: beginning with a hypotheses and testing it; lateral, critical or creative processes
inductive: interpreting raw information, identifying trends or patterns, and testing them
using problem-solving techniques and decision making.
Reduced informationmay include:
charts
diagrams
lists
summaries
tables.
Reduction and description processesmust include:
consideration of balance
critical evaluation of additional information collection
objectivity
testing of logical reasoning.
Supervisory processesmay include:
delegating
implementing
monitoring
overseeing
planning
reviewing
targeting.
Time availablemay include:
consideration of contingencies
consideration of past experiences
experience of operatives
methods to be employed
resources and equipment to be used.
Trainingmay include:
computer-based training
contracted training activity
demonstration
formal training
on-the-job training
reading
role play
vendor training.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
collate information in area of responsibility
demonstrate knowledge of statutory, regulatory and legislative requirements with regard to data interrogation
manage and train personnel.
Context of and specific resources for assessment
Assessment must ensure access to:
information and databases for analysis activities
relevant legislation, standards and guidelines.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third-party workplace reports of onthejob performance by the candidate
review of statements or recording of details of calls
review of compliance with statutory, regulatory, legislative and organisational requirements
oral and/or written questioning to assess knowledge of storage and disposal of information.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.