Unit of competency Outline

Date retreived
23/07/2026 8:26 AM AWST

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Support clients to obtain access to health services

Support clients to obtain access to health services

Unit of competency
National Code
HLTAHW202B
State Code
D5651
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
27/07/2012
Field of Education
061307 - Health Promotion
Original Release Date
27/07/2012
Nominal Hours
30
Description
This unit describes the competencies required to provide basic support clients to gain access to available services, including use of a preferred language, assisting communication with service providers, communication with service providers about community/client requirements, organising access/transport, promoting discussion of available services and associated issues
Notes
Elements and Performance Criteria
1. Support clients to communicate with service providers
  • 1.1 Support Aboriginal and Torres Strait Islander clients to use their preferred language
  • 1.2 Undertake basic interpretation of information communicated by service providers and
  • 1.3 Assist clients and/or significant others to explain their needs and issues
  • 1.4 Explain services offered by specific health service providers to clients
  • 1.5 Support clients in taking a self-care approach to health in line with individual needs and organisation and community requirement
2. Assist service providers to understand client and community needs
  • 2.1 Explain individual and community needs and issues to service providers
  • 2.2 Communicate local community values, beliefs and gender roles to service providers as required
  • 2.3 Explain the role of traditional healers in the community to service providers, if required
  • 2.4 Identify issues requiring mandatory notification and report to supervisor and/or an appropriate authority
3. Provide practical support for clients accessing health services
  • 3.1 Organise and/or provide transport to enable clients to travel to and from health service provider
  • 3.2 Arrange appointments as required
  • 3.3 Contact clients as required to ensure appointments are kept
No information
No information
Replaces
State Code National Code Title Type
C8959 HLTAHW202A Support clients to obtain access to health services Unit of competency
Replaced By
State Code National Code Title Type
WG653 HLTAHW002 Support clients to obtain access to health services Unit of competency