Unit of competency Outline

Date retreived
23/07/2026 5:15 AM AWST

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Manage investigations program

Manage investigations program

Unit of competency
National Code
PSPREG049
State Code
ODW76
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
03/04/2022
View on TGA
State Implementation and Classification
Approved Date
08/07/2022
Field of Education
080317 - Quality Management
Original Release Date
08/07/2022
Nominal Hours
70
Description
This unit describes the performance outcomes, skills and knowledge required to manage an organisation’s investigations program where investigations may be conducted internally, externally or referred to other law enforcement agencies. This unit applies to those working in regulatory roles involving investigations within the public sector. Those undertaking this unit work independently, performing complex tasks in a range of familiar and unfamiliar contexts.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Articulate and authorise investigations strategy.
  • 1.1. Link investigations strategy to objectives of the organisational compliance strategy.
  • 1.2. Use compliance strategy to communicate the roles of staff in investigations.
  • 1.3. Develop policy and procedures to enable staff to conduct successful investigations and meet organisational objectives.
  • 1.4. Develop guidelines to assist decision making on whether particular investigations should be conducted in house or through other agencies.
  • 1.5. Include documented organisational procedures for handling investigations in guidelines.
  • 1.6. Address staff training and maintenance of standards in the development of the guidelines.
2. Evaluate process of investigations.
  • 2.1. Establish scheduled times for evaluation and review.
  • 2.2. Develop and communicate consultation, review and development processes.
  • 2.3. Establish quality assurance review programs to maintain or enhance the integrity of policies and procedures.
  • 2.4. Use data from performance measures to validate investigation processes against best practice, noting areas where improvements are needed as part of quality implementation.
  • 2.5. Compare recommendations to improve organisational guidelines with legislative and judicial standards, to improve consistency with external benchmarks.
  • 2.6. Manage statutory reporting obligations.
3. Evaluate outcomes of investigations.
  • 3.1. Report on resolution rate of investigations and analyse for improvement.
  • 3.2. Amend strategic directions to improve the rate of investigation resolution and time taken to complete investigations.
4. Handle complaints.
  • 4.1. Establish strategies to handle situations that may impact on the reputation of the organisation.
  • 4.2. Implement policy and procedures to facilitate the reporting of potentially serious situations.
5. Authorise investigations.
  • 5.1. Determine authority levels to reflect structure and reporting lines within the organisation, and jurisdictional and legislative requirements.
  • 5.2. Base decisions regarding the allocation of investigative tasks to internal or external investigation personnel on organisational guidelines.
  • 5.3. Accompany any request for authorisation by senior management with sufficient information to facilitate effective and timely decision-making.
6. Change strategic direction of investigations.
  • 6.1. Balance broader policy directives with organisational needs and demands.
  • 6.2. Authorise any exemptions to established policy after full consideration of impact on the organisation, legal ramifications and reasons for exemption.
7. Build links at policy level with other organisations and policy makers.
  • 7.1. Use opportunities to liaise with other investigation managers to extend own knowledge and improve links within the profession.
  • 7.2. Encourage staff to build relationships with peers in other organisations.
  • 7.3. Promote the organisation and the investigations profession with policy makers and the public.
  • 7.4. Establish and maintain relationships with other key law enforcement agencies and standards setting organisations.
  • 7.5. Establish and maintain relationships with other relevant stakeholders.
No information
No information
Replaces
State Code National Code Title Type
AWT68 PSPREG030 Manage investigations program Unit of competency
State Code National Code Title Type
BHP0 PSP60122 Advanced Diploma of Government Qualification