Unit of competency Outline
Date retreived
23/07/2026 3:21 PM AWST
23/07/2026 3:21 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Maintain website information standards
Maintain website information standards
Unit of competency
National Code
ICAICT407A
ICAICT407A
State Code
D7869
D7869
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
29/09/2011
Field of Education
020305 - Systems Analysis And Design
Original Release Date
29/09/2011
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to establish and maintain the accuracy and usability of information stored on client websites.
Notes
Elements and Performance Criteria
1. Prepare and publish organisational content and information required by industry for website
- 1.1 Validate organisational information and seek approval prior to uploading to a website
- 1.2 Ensure specific details of the organisation are made available on the website
- 1.3 Ensure privacy, security and liability statements are correctly displayed on the website and conform to legislative requirements and web development standards
- 1.4 Develop and make available organisational information
2. Provide navigation links and payment information
- 2.1 Ensure website users have navigation links to access appropriate information regardless of where they are located within the website
- 2.2 List various payment options on the website
3. Ensure disclosure of policies and services
- 3.1 Present a clear website statement outlining charges
- 3.2 Present warranty information on appropriate screen, prior to finalising orders
- 3.3 Provide after-sales support and services information and direct website user to its location
- 3.4 Ensure website contains policies regarding cancellations, returns and refunds, and associated conditions
4. Communicate product or service conditions and notifications
- 4.1 Ensure appropriate screens display limitations and legislative restrictions on who or where goods and services will be sold or shipped to
- 4.2 Ensure the website provides facilities to confirm orders and cancellations as quickly as possible
- 4.3 Ensure website provides facilities to communicate to client with minimum delay, details of orders, hold-ups or errors with ordered or cancelled goods or services, information about changed costs or adjustments, and expected date of arrival
5. Ensure customer service support
- 5.1 Explain service standards and make them available to all potential and current website users
- 5.2 Ensure website users have a method for providing feedback on aspects of information held on the website
- 5.3 Ensure acknowledgements of complaints are transmitted to website users lodging complaints, with a description of what will take place within the organisation to address issues raised
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Details may include:
contact details
physical address
virtual details for online communications
web presence information.
Legislative requirements may include:
copyright
liability statements
privacy legislation.
Web development standards may include:
Authoring Tool Accessibility Guidelines (ATAG)
User Agent Accessibility Guidelines (UAAG)
Web Content Accessibility Guidelines (WCAG).
Organisational information may include:
copyright notice on website if required
information to notify the website user of which country the website is located in
information with regard to licences or qualifications or memberships needed by potential users of the website
local laws applicable to transactions that may be conducted
notation on website indicating when the site was last updated
policy on how information gathered on website users by the website will be handled.
Charges may include:
product or service costs
shipping and handling charges and taxes to the customer prior to finalising orders.
Warranty information may include:
length of warranty
time limits on warranty coverage
what is covered
what is not covered
who administers the warranty.
After-sales support may include:
duration of service and support
nature of service and support
under what circumstances it is provided or made available
who is responsible for it.
Standards may include:
International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards
organisational standards
project standards.
Details may include:
contact details
physical address
virtual details for online communications
web presence information.
Legislative requirements may include:
copyright
liability statements
privacy legislation.
Web development standards may include:
Authoring Tool Accessibility Guidelines (ATAG)
User Agent Accessibility Guidelines (UAAG)
Web Content Accessibility Guidelines (WCAG).
Organisational information may include:
copyright notice on website if required
information to notify the website user of which country the website is located in
information with regard to licences or qualifications or memberships needed by potential users of the website
local laws applicable to transactions that may be conducted
notation on website indicating when the site was last updated
policy on how information gathered on website users by the website will be handled.
Charges may include:
product or service costs
shipping and handling charges and taxes to the customer prior to finalising orders.
Warranty information may include:
length of warranty
time limits on warranty coverage
what is covered
what is not covered
who administers the warranty.
After-sales support may include:
duration of service and support
nature of service and support
under what circumstances it is provided or made available
who is responsible for it.
Standards may include:
International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards
organisational standards
project standards.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
evaluate and analyse current practices
interpret organisation, legislative and industry requirements
develop policy
provide a site accessible to a variety of customers via electronic communication
ensure that information meets all the requirements for an effective and efficient e-commerce interaction.
Context of and specific resources for assessment
Assessment must ensure access to:
range of organisational policies, procedures and guidelines
customer service manuals and general data
appropriate organisational structures
information standards for legislative and organisational requirements
software and web development tools
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of candidate publishing various items of information on a site
verbal or written questioning to assess candidate’s knowledge of client and user requirements regarding product/service conditions and notifications
review of site navigation, links, and site copyright and general information.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
evaluate and analyse current practices
interpret organisation, legislative and industry requirements
develop policy
provide a site accessible to a variety of customers via electronic communication
ensure that information meets all the requirements for an effective and efficient e-commerce interaction.
Context of and specific resources for assessment
Assessment must ensure access to:
range of organisational policies, procedures and guidelines
customer service manuals and general data
appropriate organisational structures
information standards for legislative and organisational requirements
software and web development tools
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of candidate publishing various items of information on a site
verbal or written questioning to assess candidate’s knowledge of client and user requirements regarding product/service conditions and notifications
review of site navigation, links, and site copyright and general information.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D0094 | ICAD4190B | Maintain information standards | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUU43 | ICTICT407 | Maintain website information standards | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D557 | ICA40111 | Certificate IV in Information Technology | Qualification |
| D559 | ICA40311 | Certificate IV in Web-Based Technologies | Qualification |