Elements and Performance Criteria

The Range of Variables defines the different contexts, work environments and parameters governing the performance of this competency standard. The variables chosen in training and assessment will need to reflect local industry and regional contexts.

What enterprise procedures may be included?
Schedules, plans, protocols, methods of enforcing regulations, recording and reporting, and appropriate technologies.

How will this standard advise the public on park/reserve activities?
Direct communication, flags, signs, pamphlets, posters and public address systems.

What facilities might by included?
Public conveniences, recreation areas, walking tracks, interpretation areas, shelters, displays, kiosks, cultural sites and conservation/preservation areas.

What sorts of changes to environmental conditions might be relevant?
Adverse weather conditions, flooding, wildfires, repair, reconstruction and maintenance of facilities.

Which environmental conditions may be appropriate to this standard?
Weather, climatic conditions, geophysical systems, local ecology, topography and remoteness.

What enterprise types may be included?
Size, resources, organisational and administrative structure, numbers of clients, visitors, private, government ownership and recreational.

Which enterprise programs may be relevant?
Conservation of natural and cultural resources and level of public accessibility.

What might constitute maintenance in this standard?
Cleaning and tidying.

How might reporting by undertaken?
Verbally and by completing check sheets.

Which legislative requirements may be included?
OHS, Local Government, Public health and safety, Environmental protection, Waste management. Parks and wildlife.

What types of equipment may be relevant to this standard?
Motor bikes, 2 & 4 wheel drive vehicles, flags, signs, brochures, posters, megaphones, public address systems, two way radios, mobile phones, padlocks, gates, barriers, electronic security systems and simple hand/power tools.

Which literary instructions may be included?
Read and interpret instructions/ guidelines, completion of appropriate forms, check sheets and reports of actions taken or needing to be taken.

How might communication be undertaken?
One to one, public relations, giving directions, and by reporting outcomes and matters needing attention.

What might incidents include?
Breaches of park regulations and legislative requirements, damaged plant, facilities and equipment, breaches of security, injury, accidents, hazards to public health and safety and distressed persons.

What evidence is required to demonstrate competence for this standard as a whole?
Competence in supervising park visitor activities requires evidence that park visitor activities have been appropriately supervised according to enterprise guidelines and industry best practice. The skills and knowledge required to supervise park visitor activities must be transferable to a range of work environments and contexts. For example, this could include different parks, visitor groups and activities and environments.
What specific knowledge is needed to achieve the performance criteria?

Knowledge and understanding are essential to apply this standard in the workplace, to transfer the skills to other contexts and to deal with unplanned events. The knowledge requirements for this unit are listed below:

Local environment, environmental hazards.
When to enforce regulations, limits to personal and legal authority.
Public relations, crowd behaviour, implications on cultural diversity.
Enterprise procedures, OHS and legislative requirements.
Enterprise security systems and communication equipment.
Interpersonal skills and relating to different cultural groups.
Deal with unco-operative persons, assert authority and resolve conflicts.
Instructions/guidelines and regulations and maps.
Use equipment appropriately.

What specific skills are needed to achieve the performance criteria?

To achieve the performance criteria, some complementary skills are required. These skills include the ability to:

Open and close park/reserve.
Advise public on park/reserve access and activities.
Monitor visitor activities.

Are there other competency standards that could be assessed with this one?
This competency standard could be assessed on its own or in combination with other competencies relevant to the job function.

Essential Assessment Information
For information about

What processes should be applied to this competency standard?
There are a number of processes that are learnt throughout work and life, which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added. The questions below highlight how these processes are applied in this competency standard. Following each question a number in brackets indicates the level to which the key competency needs to be demonstrated where 0 = not required, 1 = perform the process, 2 = perform and administer the process and 3 = perform, administer and design the process.
Communicating ideas and information
Instructions and information. (2)

Collecting analysing and organising information
Visitor behaviour and needs. (1)

Planning and organising activities
Visitor activities. (1)

Working with others and in teams
Managing visitors. (2)

Using mathematical ideas and techniques
Monitoring visitors. (1)

Solving problems
Dealing with issues arising with visitors. (2)

Using technology
Through the use of communication and security equipment. (1)