Unit of competency Outline
Date retreived
22/07/2026 8:15 PM AWST
22/07/2026 8:15 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage voice, data and internet protocol network solutions
Manage voice, data and internet protocol network solutions
Unit of competency
National Code
ICTTEN7224A
ICTTEN7224A
State Code
D3511
D3511
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
12/06/2014
Field of Education
020113 - Networks And Communications
Original Release Date
12/06/2014
Nominal Hours
55
Description
This unit describes the performance outcomes, skills and knowledge required to develop, analyse test results, manage deployment and maintain currency of voice, data and IP network solutions for a telecommunications service provider.This involves integration of new solutions to an existing network and the management of change implementation.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Notes
Elements and Performance Criteria
1. Develop voice, data and IP network solutions
- 1.1. Produce the requirements for voice, data and IP network solutions for the delivery of new voice, data and IP networks to customers using forecasting demand data
- 1.2. Prepare a plan for an organisational change control process and the integration of new solutions within a complete network infrastructure
- 1.3. Produce a test management schedule for the testing process of the network product solution
- 1.4. Translate complex design and architecture requirements to traceable software application characteristics according to design requirements
- 1.5. Develop network architecture solution specifications using an industry process according to design requirements
- 1.6. Develop software and hardware resource profiling and select suitable vendor for negotiations
- 1.7. Translate complex requirements into software packaging
- 1.8. Produce software deployment mapping and version control to ensure complete integration and compatibility of network application solution to existing system
- 1.9. Complete configuration management and provide complex input network design requirements
2. Analyse test results of voice, data and IP network solutions
- 2.1. Use design document and integration document software to replicate issues exhibited in test environment
- 2.2. Certify software solution compatibility and compliance to requirements using web based test management tool (quality centre) to conduct performance evaluation tests
- 2.3. Analyse test reports to evaluate load balancing and network security issues in test environment
- 2.4. Resolve complex issues in interface to isolate defects
3. Manage deployment of voice, data and IP network solutions
- 3.1. Plan and prepare evidence for customer acceptance and certification
- 3.2. Plan and manage transition to operation activities required for transition to operation of integrated IP network solution
- 3.3. Prepare an installation failures procedure to make changes whilst maintaining service levels
- 3.4. Manage change implementation plan to maintain system stability
4. Maintain currency of voice, data and IP network solutions
- 4.1. Manage ongoing monitoring activities to prolong new IP network solution life cycle for cost-effective business reasons
- 4.2. Produce tuning activities to make efficient use of resources
- 4.3. Analyse the current demands for resources for deriving forecasts and future requirements
- 4.4. Produce a capacity plan predicting the infrastructure resources needed to achieve agreed service levels
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Requirements for voice, data and IP network solutions may include:
diagnostic software tools
hardware resources:
data:
routers
servers
switches
optical
wireless
management software tools
protocols
software resources.
New voice, data and IP networks may include:
IP games
IP home networks
IP security
IP private branch exchange (PBX)
internet protocol TV (IPTV)
mesh network
mesh network applications
mobile data
multiprotocol label switching (MPLS) network
multicast mobile applications
multimedia products
voice over internet protocol (VoIP)
web applications.
Forecasting demand data may be:
collected from:
customers:
actual
prospective
economic planners
internal organisational groups
local
marketing organisations
real estate agents
sales organisations
state and federal governments
statutory bodies
traffic management systems
in relation to:
access transport planning
changing customer use patterns
demographic changes
economic forecasts
industry trends
influence of technology on traffic demand
land developments
local industry
market conditions
marketing programs
population trends
possible environmental impacts
power re-zoning
sales forecasts
shire planning
traffic patterns.
Integration of new solutions may include:
hardware compatibility
platform compatibility
protocol compatibility
software compatibility
technology compatibility
no contentions
signalling contention
system interoperability.
Test management schedule may include:
post-installation test procedures
pre-installation test procedures
produces test summary report
profiling of software solution
risk defects report
simulation testing
test process is testable for network software built.
Industry process may include:
complex architectural input
complex constructor table input
idea consultation.
Integration document software may include:
fine-tuning capabilities in multi-operating environments
integration with existing system
links to legacy systems.
Performance evaluation tests may include:
defects:
defects detected are logged and mapped to failed cases
releases:
manage software releases and iterations
requirements:
traceability
management
test lab:
execute test cases from test plan
test plan:
creating and updating test cases.
Transition to operation activities include:
installation procedures
operations and maintenance (OM) expenses
OM
project scope
schedule and milestones
training procedures.
Change implementation plan may include:
back out procedures
pre-validate changes prior to the change to assess environment stability
test process pre and post scheduled change to identify success.
Monitoring activities may include:
current and future capacity
current and future performance
throughput of the infrastructure components.
Tuning activities may include:
configuration settings
database performance tuning
network settings.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Requirements for voice, data and IP network solutions may include:
diagnostic software tools
hardware resources:
data:
routers
servers
switches
optical
wireless
management software tools
protocols
software resources.
New voice, data and IP networks may include:
IP games
IP home networks
IP security
IP private branch exchange (PBX)
internet protocol TV (IPTV)
mesh network
mesh network applications
mobile data
multiprotocol label switching (MPLS) network
multicast mobile applications
multimedia products
voice over internet protocol (VoIP)
web applications.
Forecasting demand data may be:
collected from:
customers:
actual
prospective
economic planners
internal organisational groups
local
marketing organisations
real estate agents
sales organisations
state and federal governments
statutory bodies
traffic management systems
in relation to:
access transport planning
changing customer use patterns
demographic changes
economic forecasts
industry trends
influence of technology on traffic demand
land developments
local industry
market conditions
marketing programs
population trends
possible environmental impacts
power re-zoning
sales forecasts
shire planning
traffic patterns.
Integration of new solutions may include:
hardware compatibility
platform compatibility
protocol compatibility
software compatibility
technology compatibility
no contentions
signalling contention
system interoperability.
Test management schedule may include:
post-installation test procedures
pre-installation test procedures
produces test summary report
profiling of software solution
risk defects report
simulation testing
test process is testable for network software built.
Industry process may include:
complex architectural input
complex constructor table input
idea consultation.
Integration document software may include:
fine-tuning capabilities in multi-operating environments
integration with existing system
links to legacy systems.
Performance evaluation tests may include:
defects:
defects detected are logged and mapped to failed cases
releases:
manage software releases and iterations
requirements:
traceability
management
test lab:
execute test cases from test plan
test plan:
creating and updating test cases.
Transition to operation activities include:
installation procedures
operations and maintenance (OM) expenses
OM
project scope
schedule and milestones
training procedures.
Change implementation plan may include:
back out procedures
pre-validate changes prior to the change to assess environment stability
test process pre and post scheduled change to identify success.
Monitoring activities may include:
current and future capacity
current and future performance
throughput of the infrastructure components.
Tuning activities may include:
configuration settings
database performance tuning
network settings.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
produce a test management schedule
develop network architecture solution specifications
develop software and hardware resource profiling and select suitable vendor for negotiations
undertake configuration management of voice, data and IP network and provide complex input network design requirements
analyse test reports to evaluate load balancing and network security issues
plan and prepare evidence for customer acceptance
prepare installation failures procedure
produce tuning activities to enable efficiencies
produce a capacity plan predicting the infrastructure resources needed.
Context of, and specific resources for assessment
Assessment must ensure:
a site where management of voice, data and IP network solutions can be undertaken
software and hardware resources suitable for developing, deploying and managing voice, data and IP network solutions
tests and equipment currently used in industry.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate using design document and integration document software to replicate issues exhibited in test environment
oral and written questioning of the candidate to assess required knowledge of requirements developing voice, data and IP network solutions
review of the candidate's plan for new voice, data and IP network solutions within a complete network infrastructure
review of the candidate's documented capacity plan predicting infrastructure resources needs.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTTEN7223A Manage application layer solutions.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
produce a test management schedule
develop network architecture solution specifications
develop software and hardware resource profiling and select suitable vendor for negotiations
undertake configuration management of voice, data and IP network and provide complex input network design requirements
analyse test reports to evaluate load balancing and network security issues
plan and prepare evidence for customer acceptance
prepare installation failures procedure
produce tuning activities to enable efficiencies
produce a capacity plan predicting the infrastructure resources needed.
Context of, and specific resources for assessment
Assessment must ensure:
a site where management of voice, data and IP network solutions can be undertaken
software and hardware resources suitable for developing, deploying and managing voice, data and IP network solutions
tests and equipment currently used in industry.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate using design document and integration document software to replicate issues exhibited in test environment
oral and written questioning of the candidate to assess required knowledge of requirements developing voice, data and IP network solutions
review of the candidate's plan for new voice, data and IP network solutions within a complete network infrastructure
review of the candidate's documented capacity plan predicting infrastructure resources needs.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTTEN7223A Manage application layer solutions.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUP47 | ICTTEN807 | Manage voice, data and internet protocol network solutions | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W819 | ICT70110 | Graduate Certificate In Telecommunications Network Engineering | Qualification |