Unit of competency Outline
Date retreived
22/07/2026 11:25 AM AWST
22/07/2026 11:25 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Communicate effectively with others in a sport environment
Communicate effectively with others in a sport environment
Unit of competency
National Code
SISSSDE201
SISSSDE201
State Code
WG028
WG028
TGA Status
Deleted
Deleted
DTWD Status
Transition (Deleted)
Transition (Deleted)
State Implementation and Classification
Approved Date
14/10/2014
Field of Education
120505 - Work Practices Programmes
Original Release Date
14/10/2014
Nominal Hours
15
Description
This unit describes the performance outcomes, skills and knowledge required to communicate with others in a sport environment. It involves developing relationships, selecting appropriate communication strategies for different people and negotiating with support personnel and others. It also includes dealing with conflict and disputes and underpins effective performance in the sport environment.
Notes
Elements and Performance Criteria
1. Develop effective working relationships.
- 1.1 Identify own responsibilities and duties in relation to others and undertake activities in a manner that promotes cooperation and good relationships.
- 1.2 Practise high standards of personal presentation according to organisational guidelines and specific requirements for particular duties or situations.
- 1.3 Seek assistance from colleagues when required to fulfil responsibilities and duties.
- 1.4 Offer assistance to colleagues when required.
- 1.5 Encourage, acknowledge and act upon constructive feedback provided by others.
2. Use a range of communication mechanisms.
- 2.1 Conduct communication with others in a polite, professional and friendly manner.
- 2.2 Use language and tone appropriate to a given situation in both written and spoken communication.
- 2.3 Use appropriate non-verbal communication in all situations.
- 2.4 Show sensitivity to cultural and social differences.
- 2.5 Use active listening and questioning to facilitate effective two-way communication.
- 2.6 Select appropriate medium of communication for the particular audience, purpose and situation, taking into consideration characteristics of each medium and relevant factors involved.
3. Deal with issues and problems that arise.
- 3.1 Respect differences in personal values and beliefs and their importance in the development of relationships.
- 3.2 Identify any linguistic and cultural differences in communication styles and respond appropriately.
- 3.3 Identify potential problems and conflict likely to be encountered in the sport environment and devise strategies to deal with these issues.
- 3.4 Seek assistance from others when issues, problems and conflict arise and suggest possible ways of dealing with them or refer them to relevant others.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.
Sources of informationmay include:
formal and informal research
media
reference books
legislation or plain English publications describing the law and responsibilities to comply
Australian Sports Commission (ASC)
libraries
National Sporting Organisations (NSO)
industry journals
internet
informal discussions and networking with officials
industry seminars
training courses
participation in industry accreditation schemes
industry codes of behaviour or ethics.
Responsibilities and duties may include:
code of conduct or behaviour
job description and employment arrangements
organisational policy relevant to coaching role
skills, training and competencies
supervision and accountability requirements including work health and safety
sport or club structures.
Othersmay include:
senior coaches
other coaches
club members
board or committee members
parents
players
spectators
assistants
volunteers
officials
administrators
sports trainers.
Personal presentationmay include:
uniform
hair and grooming
footwear
personal protective equipment
jewellery.
Feedbackmay include:
formal/informal performance appraisals
obtaining feedback from players
obtaining feedback from senior coaches and peers
self reflection.
Communicationmay include:
verbal
written format, such as electronic (e.g. email) or hard copy (e.g. letter)
by telephone
in languages other than English, including Australian Indigenous languages
visual, such as sign language:
via an interpreter.
Non-verbal communicationmay include:
body language
dress and accessories
gestures and mannerisms
voice tonality and volume
use of space
culturally specific communication customs and practices.
Cultural and social differencesmay include:
modes of greeting, farewelling and conversation
body language, including use of body gestures
formality of language.
Medium of communicationmay include:
fax
email or text message
simple written messages, such as equipment bookings
face-to-face
telephone
video
standard forms and pro formas
assistive technology, e.g. telephone typewriter (TTY)
through interpreters.
Issues and problemsmay include:
misunderstandings
selection disputes
abuse of officials and others
parent roles
team harmony
compliance with policies and procedures
members protection
complaints.
Sources of informationmay include:
formal and informal research
media
reference books
legislation or plain English publications describing the law and responsibilities to comply
Australian Sports Commission (ASC)
libraries
National Sporting Organisations (NSO)
industry journals
internet
informal discussions and networking with officials
industry seminars
training courses
participation in industry accreditation schemes
industry codes of behaviour or ethics.
Responsibilities and duties may include:
code of conduct or behaviour
job description and employment arrangements
organisational policy relevant to coaching role
skills, training and competencies
supervision and accountability requirements including work health and safety
sport or club structures.
Othersmay include:
senior coaches
other coaches
club members
board or committee members
parents
players
spectators
assistants
volunteers
officials
administrators
sports trainers.
Personal presentationmay include:
uniform
hair and grooming
footwear
personal protective equipment
jewellery.
Feedbackmay include:
formal/informal performance appraisals
obtaining feedback from players
obtaining feedback from senior coaches and peers
self reflection.
Communicationmay include:
verbal
written format, such as electronic (e.g. email) or hard copy (e.g. letter)
by telephone
in languages other than English, including Australian Indigenous languages
visual, such as sign language:
via an interpreter.
Non-verbal communicationmay include:
body language
dress and accessories
gestures and mannerisms
voice tonality and volume
use of space
culturally specific communication customs and practices.
Cultural and social differencesmay include:
modes of greeting, farewelling and conversation
body language, including use of body gestures
formality of language.
Medium of communicationmay include:
fax
email or text message
simple written messages, such as equipment bookings
face-to-face
telephone
video
standard forms and pro formas
assistive technology, e.g. telephone typewriter (TTY)
through interpreters.
Issues and problemsmay include:
misunderstandings
selection disputes
abuse of officials and others
parent roles
team harmony
compliance with policies and procedures
members protection
complaints.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
develop effective relationships with others in the sport environment
provide support to others to ensure goals are met
seek feedback from others and taking appropriate action
select the right communication mechanisms when interacting with others
apply appropriate conflict resolution techniques.
Context of and specific resources for assessment
Assessment must ensure application of legal and ethical coaching practices as they relate to the individual’s current or intended sport.
Assessment must also ensure access to:
access to actual or simulated sport environment with a range of other people in a variety of roles
access to Sporting Organisation sport specific rules, regulations and requirements for role in individual’s chosen sport
access to ASC codes of behaviour.
Method of assessment
A range of assessment methods should be used to assess the practical skills and knowledge required to communicate effectively with others. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the individual
analysis of responses to case studies and scenarios
role-plays about communication situations and dealing with complaints and misunderstandings
demonstration of different communication techniques
observation of demonstrated techniques in resolving conflict
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the individual.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended for example:
SISSSCO202 Coach beginner or novice participants to develop fundamental motor skills
SISSSOF202 Officiate games or competitions
SISSSOF203 Judge competitive situations
sport-specific technical units.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
develop effective relationships with others in the sport environment
provide support to others to ensure goals are met
seek feedback from others and taking appropriate action
select the right communication mechanisms when interacting with others
apply appropriate conflict resolution techniques.
Context of and specific resources for assessment
Assessment must ensure application of legal and ethical coaching practices as they relate to the individual’s current or intended sport.
Assessment must also ensure access to:
access to actual or simulated sport environment with a range of other people in a variety of roles
access to Sporting Organisation sport specific rules, regulations and requirements for role in individual’s chosen sport
access to ASC codes of behaviour.
Method of assessment
A range of assessment methods should be used to assess the practical skills and knowledge required to communicate effectively with others. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the individual
analysis of responses to case studies and scenarios
role-plays about communication situations and dealing with complaints and misunderstandings
demonstration of different communication techniques
observation of demonstrated techniques in resolving conflict
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the individual.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended for example:
SISSSCO202 Coach beginner or novice participants to develop fundamental motor skills
SISSSOF202 Officiate games or competitions
SISSSOF203 Judge competitive situations
sport-specific technical units.
