Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Transactions may relate to:
arrivals and departures
food and beverage
mini-bar
laundry and other services
interdepartmental vouchers
foreign currency activities
all types of payment.


Discrepancies may relate to:
incorrect posting
errors in guest folios
computer problems
errors in source documentation.


Financial systems may include systems for:
petty cash
floats
debtor control
banking procedures.


Reports may include:
paper-based or electronically transmitted materials
occupancy
sales performance
department break ups
commission earnings
supplier activity
sales returns
commercial account activity
foreign currency activities.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.


Critical aspects for assessment and evidence required to demonstrate competency
Evidence of the following is essential:
ability to check and balance a range of transactions, including identifying and rectifying discrepancies within typical workplace time constraints
knowledge of how the night audit process impacts on overall financial management of the accommodation establishment
ability to conduct a night audit accurately on multiple occasions covering transactions from several different operating periods.


Context of and specific resources for assessment
Assessment must ensure:
demonstration of skills within a fully equipped industry-realistic accommodation front office environment, as defined in the Assessment Guidelines, using appropriate computers and printers
access to a computerised front office reception or accounting system currently used by hospitality industry operators to control guest registration and accounting functions
use of industry-current front office reservations, and accounting transaction and reporting documentation.


Methods of assessment
A range of assessment methods should be used to assess the practical skills and knowledge required to conduct a night audit. The following examples are appropriate for this unit:
copies of accounting transaction records checked by the candidate
review of accounting reconciliations, reports and documentation produced by the candidate
case studies or problem-solving exercise to assess the ability to resolve different accounting discrepancies
oral or written questions to assess knowledge of night audit processes and procedures and how the night audit process impacts on overall financial management of the accommodation establishment
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SITHACS001B Provide accommodation reception services
SITXADM001A Perform office procedures.


Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.