Elements and Performance Criteria

Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Quotations may include:
customer details
digital images of the vehicle and damage
labour cost estimates
replacement parts required and cost
subcontracted or specialist work
vehicle details
work to be performed.
Workplace policies and procedures may include:
manufacturer specifications and industry codes of practice
OHS, sustainability, environment, equal opportunity and anti-discrimination
quality policies and procedures, including Australian standards
recording and reporting procedures
safe work procedures.
Information and documents may include:
Australian standards
diagrams and sketches
engineer and manufacturer design specifications and instructions
instructions issued by authorised organisation or external persons
inventory systems
material safety data sheets (MSDS)
Motor Vehicle Insurance and Repair Industry Code of Conduct
parts catalogues
safe work procedures for inspecting vehicles for saleable components
verbal, written and graphical instructions
workplace specifications and requirements.
Time requirements may include:
availability of:
components
realignment and measuring equipment
subcontractor
staff numbers and availability
standard service and repair time
taking into account length of warranty.
Subcontract work may include:
air conditioning
automotive glaziers
battery electric vehicle (BEV)
brake systems
cooling systems
electrical and electronic systems
hybrids
liquid petroleum gas (LPG)
mechanical services
suspension and wheel alignments
transmission
trimming.
Repair work may include minor and/or extensive damage to a vehicle:
extensive damage to a vehicle is damage that affects the safety and roadworthiness of a vehicle and may include:
electronic or manual diagnosis and measurement of the vehicle structure
mechanical components damage
realignment and repair of structural components
removal and replacement of bolt-on vehicle components
removal and replacement of mechanical components
removal and replacement of welded or bonded key structural components, such as chassis rails
repair of body panels
structural damage
minor damage to a vehicle is damage that does not affect the safety and roadworthiness of a vehicle and may include:
bumper bar graze
hail damage
panel damage.
Legal requirements are to be in accordance with applicable commonwealth, state or territory legislation, regulations, certification requirements and codes of practice, and may include:
Competition and Consumer Act
Australian standards
confidentiality and privacy
copyright law
duty of care
Workplace Health and Safety Act
the environment.
WHS requirements may include:
correct disposal of hazardous materials and substances
first aid equipment
following emergency procedures
hazard and risk control
personal protective equipment and clothing
safety equipment
techniques for manual handling, including shifting, lifting and carrying.
Workplace environmental practices may include:
clean-up management
dust and noise minimisation
waste management.

Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria and required skills and knowledge.
A person who demonstrates competency in this unit must be able to:
observe safety procedures and requirements
communicate effectively with others involved in or affected by the work
estimate time requirements, parts and subcontracted work for a range of vehicle repair jobs, including both minor and extensive repairs
ensure that the repairer’s quote is representative of the repair method to reinstate a range of vehicles to pre-damage condition
agree on final quotation with repairer
write quotation review report.
Context of, and specific resources for assessment
Competency is to be assessed in the workplace or a simulated workplace environment that accurately reflects performance in a real workplace setting.
Assessment is to occur:
using standard workplace practices and procedures
following safety requirements
applying environmental constraints.
Assessment is to comply with relevant:
regulatory requirements
Australian standards
industry codes of practice.
The following resources must be made available for the assessment of this unit:
a range of motor vehicles with both minor and extensive damage
digital camera
relevant documentation, including (OEM) manufacturer design specifications and costs, workshop and body repair manuals, estimate documentation and repair order
relevant information (e.g. staff numbers and availability, cost parameters, and external contractor information)
relevant tools and equipment
repair job details
Repair Times manuals.
Method of assessment
Assessment must satisfy the endorsed Assessment Guidelines of this Training Package.
Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with the application of required skills and knowledge.
Assessment methods must be by direct observation of tasks and include questioning on required skills and knowledge to ensure correct interpretation and application.
Competence in this unit may be assessed in conjunction with other units which together form part of a holistic work role.
Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate the needs of diverse clients.
Assessment processes and techniques must be culturally sensitive and appropriate to the language, literacy and numeracy capacity of the candidate and the work being performed.