Unit of competency Outline
Date retreived
22/07/2026 4:15 AM AWST
22/07/2026 4:15 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide advice and sell farm chemicals
Provide advice and sell farm chemicals
Unit of competency
National Code
AHCMER403A
AHCMER403A
State Code
D7040
D7040
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
06/12/2011
Field of Education
080501 - Sales
Original Release Date
06/12/2011
Nominal Hours
50
Description
This unit covers providing advice and sell farm chemicals and defines the standard required to: engage customers, especially in relation to giving advice, receiving information and creating additional sales opportunities; assess and demonstrate cost benefits; ensure that information and directions on the product label covering Occupational Health and Safety (OHS), mixing and loading, handling, application, disposal and withholding period is understood by the customer; research supplier information; supply Material Safety Data Sheets (MSDSs) with all registered chemicals; encourage add on sales and represent the enterprise in a professional manner.
Notes
Elements and Performance Criteria
1. Identify customer needs
- 1.1. Appropriate interpersonal skills are used to accurately identify customer needs.
- 1.2. Customer enquiries are handled courteously and promptly in accordance with enterprise procedures and industry requirements.
- 1.3. Available products are matched to customer needs and against environmental considerations.
- 1.4. Knowledge and understanding of farm chemicals is actively and regularly researched and updated from authoritative sources.
2. Provide product advice
- 2.1. Advice that addresses customer needs is provided in a timely and professional manner.
- 2.2. Environmental considerations, non-chemical alternatives and additional products are considered and discussed with customers.
- 2.3. Customers concerns and questions are addressed sensitively in line with enterprise requirements.
- 2.4. Quotations are prepared and supplied in accordance with enterprise requirements.
3. Sell products
- 3.1. Sales are completed in accordance with enterprise requirements and to customer's satisfaction.
- 3.2. Opportunities for "add-on" and repeat sales are identified and responded to in line with enterprise procedures.
- 3.3. Sales results are monitored against specified criteria.
- 3.4. Sales techniques are reviewed to enhance future sales results.
4. Handle and maintain products
- 4.1. Products are handled and stored safely and efficiently in line with manufacturer, enterprise and OHS guidelines.
- 4.2. Documentation is completed in line with enterprise requirements.
- 4.3. Stock levels are monitored and re-ordering procedures followed in line with enterprise requirements.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole.
Advice may include:
all types of chemical mixes used in the control of pests, weeds and diseases including animal health products.
The range statement relates to the unit of competency as a whole.
Advice may include:
all types of chemical mixes used in the control of pests, weeds and diseases including animal health products.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:
engage customers, especially in relation to giving advice, receiving information and creating additional sales opportunities
assess and demonstrate cost benefits
ensure that information and directions on the product label covering OHS, mixing and loading, handling, application, disposal and withholding period is understood by the customer
research supplier information
supply MSDSs with all registered chemicals
encourage add on sales and represent the enterprise in a professional manner.
Context of and specific resources for assessment
Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:
engage customers, especially in relation to giving advice, receiving information and creating additional sales opportunities
assess and demonstrate cost benefits
ensure that information and directions on the product label covering OHS, mixing and loading, handling, application, disposal and withholding period is understood by the customer
research supplier information
supply MSDSs with all registered chemicals
encourage add on sales and represent the enterprise in a professional manner.
Context of and specific resources for assessment
Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S3626 | RTE3806A | Provide advice and sell farm chemicals | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| BAP37 | AHCMER403 | Provide advice and sell farm chemicals | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D500 | AHC40110 | Certificate IV in Agriculture | Qualification |
| D493 | AHC32710 | Certificate III in Rural Merchandising | Qualification |