Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Clients may include:
agents
building supervisors
company management
government and legal agencies
institutions
insurers
internal and external property groups
owner-occupiers
property agents
property owners

risk assessors
tenants.
Relevant people may include:
colleagues
engineers and technicians
financial institutions
installers
legal representatives
members of industry associations
property owners
site personnel
subcontractors
supervisors
technical experts
tenants.
Quality assurance goals and strategies may include:
a formal structure against which progress can be evaluated
budgets and timetables that enable the commitment of resources at appropriate points in the project
compliance with Australian standards
contingency plans to cater for a change of corporate focus or significant project difficulties
continuous improvement strategies
mechanisms for involving a wide variety of interested parties or stakeholders in the project
procedures for monitoring and evaluating project outcomes and client satisfaction
reducing risk by anticipating, evaluating and developing strategies for the management of possible problems
reporting procedures and protocols.
Organisational requirements may be outlined and reflected in:
access and equity principles and practice guidelines
business and performance plans
complaint and dispute resolution procedures
goals, objectives, plans, systems and processes
legal and ethical requirements and codes of practice
mission statements and strategic plans
OHS policies, procedures and programs
policies and procedures in relation to client service
quality and continuous improvement processes and standards
quality assurance and procedure manuals.
Project activities may include:
communicating advice and information to team
coordinating contractors, architects, builders and suppliers
ensuring tasks are carried out
liaison with government agencies
meetings, including preparation of minutes, papers and reports
monitoring financial arrangements
monitoring time lines
preparing project documentation
preparing project plan
reporting.
Risk management plan may describe:
how often risks will be reviewed, the process for review and who will be involved
how risk status will be reported and to whom
planned strategies for reducing likelihood and seriousness of each risk (mitigation strategies) and who will be responsible for implementing them
initial snapshot of the major risks and current grading
process which will be used to identify, analyse and manage risks both initially and throughout the life of the project
who will be responsible for which aspects of risk management.
Risks to the effective management of the project may include:
budget constraints
competing work demands
inadequate active participation in the quality management process by all stakeholders
resource and material availability
equipment and technology breakdown
time delays
workplace hazards, risks and controls.
Legislative requirements may be outlined and reflected in:
Australian standards
general duty of care to clients
home building requirements
privacy requirements
relevant federal, and state or territory legislation that affects organisational operation, including:
anti-discrimination and diversity
environmental issues
EEO
industrial relations
OHS
relevant industry codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law
strata, community and company titles
tenancy agreements
trade practices laws and guidelines.
Project plan may include:
a formal structure against which progress can be evaluated
acquisition strategies
budgets and timetables that enable the commitment of resources at appropriate points in the project
consultation strategies to involve stakeholders
contingency plans to cater for changes or significant project difficulties
objectives, scope and expected benefits of the project
project implementation plans
project management methodology to be used
quality assurance procedures
risk management plans
specifications
structure of the project
transition plans.
Targets and milestones may include:
achievement of key tasks and project phases
completion of contract phases and requirements
measurement and achievement of set outcomes
progress reports.
Communication strategies may include:
clear and concise use of technical terminology
clear presentation of options
client-centred approaches
continuous feedback mechanisms
culturally inclusive and sensitive engagement techniques
effective reporting arrangements
ongoing liaison
organisational communication protocols and procedures
organisational networks.
Contingencies may include:
budget constraints
building delays
environmental factors, such as time and weather
industrial disputes
non-availability of resources and materials
public holidays and shut-down periods
equipment and technology breakdown
unforeseen incidents.
Coaching and mentoring assistance may include:
fair and ethical practices
non-discriminatory processes and activities
presenting and promoting a positive image of the collective group
problem solving
providing encouragement
providing feedback to another team member
respecting the contribution of all participants and giving credit for achievements.
Evaluation methods could be qualitative or quantitative and may include:
checklists
cost data analysis
expert and peer review
interviews
observation
questionnaires
review of quality assurance data.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed through practical demonstration of planning, organising and monitoring projects. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
consulting effectively with a range of individuals to ensure achievement of project outcomes
designing systems and strategies to ensure effective operation of the project
knowledge of organisation's practices, ethical standards and legislative requirements associated with planning, organising and monitoring projects

maintaining accurate records and documents that outline project requirements and outcomes
using evaluation techniques to monitor project progress.
Context of and specific resources for assessment
Resource implications for assessment include:
access to suitable simulated or real opportunities and resources to demonstrate competence
assessment instruments that may include personal planner and assessment record book
access to a registered provider of assessment services.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.
Validity and sufficiency of evidence require that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.